ITS Process Engineer

ITS Process Engineer

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Date: Jun 17, 2024

Location: Saint Louis, MO, US, 63101

Company: Spire Inc.

Company Overview

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It's a simple idea, but one that's at the heart of everything we do. We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

And we find the best by hiring those who share our values of drive, safety, inclusion and integrity, and demonstrate our four essential behaviors that bring the Spire vision, mission and culture to life:

We make it happen: We are a company of go-getters, acting on every opportunity to help our company advance

We collaborate: We put teamwork first, bringing in everyone's ideas, because our collective energy makes us stronger

We seek out perspective: We challenge ourselves to be open to different ways of doing things, because learning from each other leads to breakthroughs

We care: We treat people how we want to be treated, listening closely and doing what's right, even when it's hard

By living our values and behaviors every day, we strive to create an environment where every employee feels welcome, respected and valued.

Summary

Spire is seeking a Process Engineer to focus on continuous improvement in technology processes. This candidate will work with solution architects, business and technology teams to visually represent data flows, value streams, and technical information identifying areas for improvement.

This role will require extensive experience in process design and excellent technical skills to analyze a system or design and implement changes boosting efficiency and performance.

Duties and Responsibilities

• Provide leadership in process, continuous improvement, and operational excellence

• Consult with architects and process owners to determine the most effective solution to challenges using project and process definition methods

• Collaborate with technology teams to re-engineer technical processes maximizing solution effectiveness

• Ensure timely and informative communication flow between business and technology teams

• Collaborate with systems and development staff to collect, interpret and visually represent technical information

• Foster a team environment that supports a strong foundation of agile DevOps principles

• Maintain focus on legal, quality, and security adherence across technology landscape in solution definition and design

• Support architecture team in driving an improved security posture, automation, capacity management, and environment monitoring via documentation

• Work with architects to translate design requirements that visually represent the technology roadmap for various solutions

• Maintain records and files of work and revisions; make edits to documentation, standardize documentation and/or make changes to material prepared by others

• Organize materials and complete writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology

• Contribute to the development of system-based solutions and procedures that are both cost effective and meet the relevant business requirements

• Close the loop on root cause analyses and coordinate updates to knowledge base to assist support teams in the improvement of first contact resolution

Essential Characteristics and Competencies

Deep understanding of solution value streams and business activities

Knowledge and experience working with information technology service managers and service owners across multiple technologies

Advanced experience communicating complex ideas with stakeholders and building collaborative relationships with team members, business partners, and other stakeholders

Demonstrate Lean-Agile thinking

Ability to quickly comprehend the functions and capabilities of new technologies

Demonstrate Servant Leader mindset

Believes in a non-hierarchical culture of collaboration, transparency, and trust

Supervisory Responsibilities

No direct reporting responsibilities

Indirect leadership and influence

Required Education (certifications, licenses)

• Bachelor's degree in Computer Science, Information Technology, engineering, system analysis, a related discipline or equivalent experience

Required knowledge, skill and abilities

• Strong written and oral communication skills

• Minimum of 5 years in process engineering and improvements in the information technology space

• Understanding of project management best practices

• Strong understanding of mid-range platforms, middleware, interface design, virtualization, systems architecture, and core networking

• Excellent organizational skills and ability to drive solution-based conversations

Physical demands, environment and schedule

Hybrid Remote/Office environment

Work performed primarily during business hours, with off-hours support required at times

Some Travel may be required as ITS and teams are disparate across locations (primarily St. Louis and Birmingham)

Posting Requirements

Disclaimer: The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer.

We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual's race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.

Job Location: St Louis Job Segment: Process Engineer, Computer Science, Systems Analyst, Middleware, Virtualization, Engineering, Technology

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