Dual Rate Supervisor - Table Games

Dual Rate Supervisor - Table Games

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General

  • Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
  • Assist in maintaining a spotless environment by disposing of any items left behind by guests, cleaning ashtrays, and/or preparing trash for removal from the pit.
  • Have complete knowledge of all Bally's Kansas City Casino events and promotional activities.
  • Ensure the safety and security of guests and team members.
  • Comply with all policies and procedures established by Bally's Kansas City and departmental management.
  • Other duties as assigned or any reasonable request from any member of management.


Dealer

  • Create teamwork by helping co-workers with essential functions.
  • Deal the game and monitor the monies of the table at all times.
  • Maintain game protection procedures over casino gaming cheques, playing cards, and equipment at all times.
  • Use all table game equipment correctly.
  • Monitor guest play for cheating scams and suspicious variations in play.
  • Accurately and promptly pay winning guest bets.
  • Attend additional dealer training upon management request.


Supervisor

  • Monitor game activity at all times.
  • Constructively train and supervise dealers to ensure compliance with casino procedures, rules and regulations.
  • Ensure that winning bets are accurately and promptly paid and correct any dealer errors as required.
  • Analyze guests' play to monitor for cheating scams, advantage play, card counters, and unusual or suspicious variations in play.
  • Manage administration of table fills and credits, player ratings, and rundowns.
  • Control gaming cards and equipment.
  • Resolve issues, disputes, and correct errors as needed.
  • Develop personnel while ensuring an adequate level of labor is used to perform to the required level of service.
  • Assist with the preparation and administration of disciplinary action as necessary.
  • Assist in writing and delivering performance reviews for team members.
  • Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information.

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