*COMPENSATION:*
Competitive salary based on experience and qualifications. We offer medical, dental, vision, life, and disability insurance along with a 401k savings program. Future adjustments to salary will be based upon performance.
• POSITION SUMMARY:*
Front End Customer Service Managers are responsible for day-to-day front-end operations including supervising team members, handling customer requests, managing all aspects of POS operations, administering and enforcing company policies, and ensuring efficient operation of all front end activities.
• DUTIES AND RESPONSIBILITIES:* Implement customer service policies and procedures and communicate customer service standards
• Direct the daily operations of the customer service team
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department
• Ensure the necessary resources and tools are available for quality customer service delivery
• Review customer complaints, track customer complaint resolution, and handle complex and escalated customer service
• Identify and implement strategies to improve quality of service, productivity and profitability
• Coordinate with company management to support and implement growth strategies
• Coordinate and manage customer service projects and initiatives
• Ensure budget requirements are met
• Evaluate and performance manage staff
• Identify and address staff training and coaching needs
• Balance cash drawer, and prepare deposit for financial institution
• Basic accounting functions
• Additional duties, as assigned
• REQUIREMENTS & QUALIFICATIONS:* Prior customer service and supervisory experience is essential
• Must possess in-depth knowledge of customer service principles and practices
• Must possess strong work ethic and interpersonal skills
• Basic computer skills and product knowledge
• Must be able to work a flexible schedule
Ability to:
• Multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner
• Effectively communicate with customers and employees, in-person and over the phone
• Demonstrate initiative and effective problem-solving skills within the scope of the position
• Maintain a pleasant and calm disposition under stress
INDLP
Job Type: Full-time
Benefits:
• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance
Shift:
• Day shift
• Evening shift
• Morning shift
Work Location: In person%11670235% %%retail%%
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