:
At UWM the Application Support Analyst on our Application Support team helps in all stages of application development and support. In this position, you will get to work with other technical teams and every area of the business determining best course of action solutions to application level issues. Developing long-term meaningful relationships is one way in assisting in your work efforts, and it is easy here since we all work in an open environment on the same campus; just swing by someone's desk or grab a coffee at our Starbucks.
WHAT YOU WILL BE DOING:
Investigate and diagnose incidents to restore a failed IT service as quickly as possible
Develop relationships with team members in the business and on other technical teams
Create knowledge articles and business documentation for troubleshooting
Respond to customer support requests and assist fellow teammates when needed
Suggest new processes that will help streamline development
Balance multiple projects and incidents at the same time in a fast-paced environment
Communicate complex technical issues and solutions in a clear, simple and understandable way
WHAT WE NEED FROM YOU:
Must Have:
2+ years of experience in incident management, requirements gathering and creating documentation throughout all stages of application development
Strong analytical and problem-solving skills
Experience in effectively communicating with all levels of internal leadership
Ability to work collaboratively on a team in a fast paced environment
On-site attendance
11:00AM-8:00PM
Nice to Have:
Financial Services or Mortgage industry knowledge and/or experience
Demonstrated experience working in an agile software development process
SQL knowledge - understand how to look up data / create joins
Project management experience
BS or BA degree in Business, Communications or IT
• LI-FY1
THE PLACE & THE PERKS:
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons you'll love working here include:
Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi
DISCLAIMER:
All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting 'Apply for this job online' you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.
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