Data Center Computer Operator

Blue Cross Blue Shield of Michigan
US - Michigan - Detroit
May 12, 2024

Non-Exempt/Bargaining Unit Posting Local/Seniority Unit - 2500/3303 Date Posted Internal - 1/25/24, Deadline Date - 2/1/24 Department - 122760 Operations Center Salary Grade - G Job Code - J511A Number of openings - Multiple Shift - Multiple shifts available:
Sunday - Thursday 8:
00am-4:
30pm; Sunday - Thursday 12:
00am-8:
30am (midnight shift) Site/Location:
Detroit, MI Status - Regular Full Time Under general supervision, operates and controls all computing equipment relative to infrastructure and application processing
• Operates computers and peripheral equipment as required.
• Controls application processing across all platforms adhering to production schedules.
• Completes batch job and infrastructure setup requirements.
• Updates processing logs and audit trails and keeps records of utilization.
• Develops and reviews Knowledge Management documentation for accuracy, may participate in training peers on all operational functions with the direction of supervision.
• Must be available to work any shift and schedule.
• Analysis of production control procedures to ensure compliance of timely batch processing.
• Reruns and restarts production to ensure timely service levels and operating levels of agreement are met.
• Communicates the status of software, hardware and application processing and monitoring.
• Participates in disaster recovery to execute all OCC/Operator functions and operates computers and peripheral equipment as required at the Business Recovery site.
• Create, update, resolve all incidents via the corporate Incident Management Tool and take the corrective action as defined in operating procedures.
• Monitors all OCC systems and application consoles.
• Monitoring and escalation of all batch processing, using CA-7 ABEND resolution, JCL overrides, observing queues for late or abended job status.
• Monitor Distributed batch systems using Tivoli Workload Scheduler to identify late or abended status and escalate as necessary.
• Monitor Mainframe MVS operation systems LPARs and respond to outstanding master console messages
• (Examples include, cancel user IDs or jobs, restarting printers, resolving job contentions, etc.)
• Monitor health of real time monitoring for applications, servers and networks; using DCRUM, Server Vantage, SolarWinds, Omegaview and Dynatrace.
• Perform system health checks, including server health check reporting, virus/malware threat monitoring, and holiday call center testing for open/closed statuses.
• Update metrics as required for real time and production batch.
• Respond to Priority 1 and 2 incidents as required.
Duties include; v-text alert communications, updating system alerts, participate in or assist to open conference calls for resolution analysis.
• Field phone calls, generate questions and emails supplied by support teams.
• Perform monitoring, triage and escalate issues to appropriate IT departments or owners for resolution analysis.
• Perform other related duties as assigned.
Qualifications
• High school graduate or GED equivalent is required.
• Two (2) years college or four (4) years equivalent work experience in Information Technology on mainframe and client server platforms.
• Working knowledge of enterprise hardware, software, operating systems and peripherals.
• Working knowledge of operators functions within MVS, JES2, CA-7, OMEGAMON, OMEGAVIEW, Tivoli Workload Scheduler, AIX, Connect Direct, Windows, TSO and EOS.
• Working knowledge of IBM JCL/coding, cataloged procedures, SMS files, batch job restart methods and overrides.
• Working knowledge of batch submission, processing restrictions, scheduling techniques and alerts and monitors.
• Working knowledge of using reference manuals to diagnose error codes in operating systems and business application and taking the recommended corrective action to resolve errors.
• General knowledge of business continuity dependencies and recovery procedures for operating systems and application backups and restores.
• Strong analytical a

Read the full job description and apply online on the recuiter's web-site

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