Overview
The role of Budtender is more customer service and success than sales. Not only are you the face of our company to our customers but you are the conduit by which new customers learn more about products available to them. It is important to be comfortable as an educator and thrive on connecting our customers with the correct products to achieve whatever recreational or wellness result they are after. It is important for the Budtender to follow SOPs in order maintain a compliant retail experience as well as take responsibility for the overall cleanliness and appearance of the environment. Awareness and Ownership is key.
Pay range:$16 to $18 per hour
Preferred seniority: Entry Level
Overall: Less than 2 years of experience
Cannabis industry: 1+ years preferred
Responsibilities:
Records, arranges, and packages patient orders
Maintains an organized environment and facility appearance
Provide consistent exceptional service for new and existing customers
Point of sale system entry
Respond to customer requests for information in a patient and informative way
Maintain a basic understanding of the products available within the retail location
Be able to follow best practices established by the store for customer engagement and compliance
Projects a positive image of the organization to employees, customers, industry, and community
Ability to build long term relationships with customers for referrals and repeat business
Required skills
A minimum of 1 years in a customer service role in a retail or hospitality environment
Minimum 21 years of age (or as required by state regulations)
A minimum of a High School diploma is required
Intermediate-level math skills
Exceptional customer service skills
Strong attention to detail and ability to solve and resolve problems in a calm, professional, and courteous manner
Strong computer-based skills
Dynamic interpersonal and communication skills
Ability to stand for long periods of time
Desired skills
Personal experience with cannabispreferred
Analytical skills to assess data, facts, and figures
Proven expertise and experience to accurately manage a register
Experience training new hires in a previous job
Experience as a key holder in a retail environment
Knowledge of the states cannabis regulations
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