Customer Service Representative

Community Choice Financial Family of Brands
US - Michigan - CANTON/Michigan/US
June 4, 2024

Overview:

As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need.
You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy, store growth, and personal development.
Your upbeat and customer-focused personality will help set the stage for a positive, respectful environment that will give you the power to build a rewarding career with performance-based advancement.

Responsibilities:

Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.

Assist in customer account management (collections) by accepting payments, monitoring, and managing customer appointments.

Work to meet Company set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.

Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.

Enter and maintain customer information in the Point-of-Sale system(s) with accuracy and integrity.

Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

Participate in ongoing trainings to stay up to date on our products and processes.

Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.

Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

Ability to maintain a full-time work schedule with regular in-person attendance, including some weekend hours, is required for this position.
A full-time work schedule for this position includes, at a minimum, 40 hours per week
• .

• Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company.
Speak with your recruiter for the most up-to-date hourly requirements.

Qualifications:

High School Diploma or equivalent required
Excellent verbal and written communication skills
Ability to maintain a professional and courteous behavior with customers and peers
Ability to work phone, Point of Sale, Microsoft Office, and other systems
Must be at least 18 years of age (19 in Alabama)
Ability to successfully pass a criminal background check required (certain state and local applicant exemptions may apply)
Physical demands for this position frequently include:
the ability to remain in a stationary position, the ability to lift and move up to 25 pounds, the ability to move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

Six months of customer service and/or cash handling experience
Experience in retail, financial services, loans, banking/bank teller, or service industry

What We Offer:

Our Benefits Include
• :

A comprehensive new hire training program designed to help set you up for success
Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
Paid on-the-job training & professional development programs
Multiple coverage levels for Medical, Dental, & Vision
Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more
Traditional 401(k) and Roth 401(k) with Company match
Options for Flexible Spending Accounts and Health Savings Accounts
Basic and AD&D Life Insurance
Optional pet insurance
Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
Paid Time Off (Accrue approximately 6
• days in your first year of employment, plus additional days in following years.
Eight days in CA, CO, AZ, MI, and OR.)
Diverse Culture and Inclusive Environment

• Based on current benefit offering, which is subject to change with or without notice.
Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

About Us

The Community Choice Financial ® Family of Brands ("CCF" or the 'Company') is a leading retailer of financial services to unbanked and underbanked consumers.
CFF is the parent company to eleven brands including Cash 1®, Check Into Cash®, CheckSmart®, Easy Money®, InstaLoan®, Rapid Cash®, and Speedy Cash®, TitleBucks®, and TitleMax®.
With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

Read the full job description and apply online on the recuiter's web-site

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