Senior Technical Program Manager Financial Technology

About the team

About the role

Are you passionate about nurturing your team members' careers while maintaining a firm grasp of technical intricacies? As a Senior Technical Program Manager in this role, you will have the opportunity to leverage your technical expertise while honing your people management skills.

In this role, the TPM will primarily support the Finance Technology team, diving deep into the capabilities of the Finance processes and integration layer, and our billing platform strategy.
Utilizing this knowledge, the TPM will collaborate with and facilitate communication among partners from Product, Engineering, and Finance.
Responsibilities include shaping and prioritizing the team's roadmap, defining intricate cross-team solutions and technical requirements, and actively steering projects to successful completion.
This role is categorized as a Remote position.

This role has been categorized as a teleworker position.
Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company.
Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.

In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.

Who you are

You already possess a strong program management background and have well-rounded technical skills in system design using current web technologies.
We need a hands-on 'do-er', which means you are not only able to develop and drive high-level critical initiatives, but you can also roll up your sleeves, dig in, and get the job done.
You are highly analytical, deeply detail oriented, and lead with maturity and emotional intelligence.
You are Customer focused and have great attention to detail.

• Participate and lead scrum teams to ensure requirements are clearly defined and resolve blockers as needed

• Lead, manage, and support key technical initiatives to deploy financial functionality to support Zillow's growth in new business lines including Zillow Offers.

• Drive technology strategy, roadmap and long-term vision for how finance technology works for Zillow Group.

• Dive deep on technical solutions across teams, helping ask the right questions for technical design, planning, and delivery approach for projects.

• Develop and ensure the team is following appropriate planning, testing and execution processes and procedures.

• Provide high quality customer service and communicate project status to stakeholders regularly.

• Proactively identify, manage and mitigate project risks and find ways to accomplish project goals in the context of dynamic business/technical environments.

• Partner and coordinate with cross-functional Zillow Group teams to ensure our managed applications and processes are a success.

Required experience:

• 7 to 10 years of experience working with custom built and SaaS development products, of that at least 5 to 7 years working with financial applications

• Leading medium to large scale projects across five or more cross-functional teams in mid-size or large companies to successful and timely completion

• Working with Product, Engineering, and other functions to craft sophisticated software systems in an Agile environment

• Outstanding customer service and consulting skills, including the ability to translate between subject matter areas, discover the true requirements underlying feature requests, and recommend pragmatic solutions that balance business needs and technical constraints

• Strong communication and interpersonal skills

• Demonstrated ability to mix skills in project management, technology, and business processes

• Ability to translate business and technical concepts to technical and non-technical audiences

• Defining program-level roadmaps that prioritize and align the needs of multiple partners

Strongly preferred experience:

• Integrating first-party software with third-party applications (e.g.
  billing engines like Zuora or financial application like Workday with third party applications such as payment processors like Stripe or Chase Payment Solutions, CRMs like Salesforce)

• Conversational proficiency with common finance concepts like revenue recognition, credit card declines and dunning, and sales tax

• Has worked on systems that are subject to strict security and compliance requirements (e.g.
  SOX, PCI)

Get to know us

Zillow is reimagining real estate to make it easier to unlock life's next chapter.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences.
Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move.
The work we do is helping people move from dreaming to transacting - and no matter what job you're in, you will play a critical role in making this vision a reality.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment .