Mgr- Admin Physician Practices

Northern Light Mercy HospitalDepartment:
Primary Care - South Portland

Position is located:
Mercy Primary Care South

Work Type:
Full Time

Hours Per Week:
40.00

Work Schedule:
Variable

Summary:


The Administrative Manager is responsible for operational, financial, and strategic management of his or her practice and is required to exercise a high degree of independent judgment and creativity to identify opportunities, analyze data, execute on initiatives, and generate solutions to meet programmatic goals. Responsibilities include business planning, budgeting, facilitating provider relations, and identifying strategic market opportunities. Oversees the practice budget, personnel, provider relationships, patient satisfaction, mission integration, safety & quality improvement, and employee engagement/satisfaction.

The incumbent performs duties in accordance with performance standards. The incumbent may have access to highly confidential patient, employee, and Mercy proprietary information, and must handle and protect the information in accordance with hospital and system policies, HIPAA requirements, and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, and other security risks to the organization. The incumbent is accountable for employee safety and will attend safety and loss-control training, engage in injury prevention, perform accident and injury investigations including conducting root cause analysis, and assist in returning employees to regular duty. The incumbent is responsible for participating in and completing all patient safety initiatives appropriate to the position and conducts all job responsibilities according to the Mission and Values of Mercy Hospital.

Responsibilities:
Corporate Compliance

• Communicates and enforces the system-wide Corporate Compliance program for Northern Light Health.
• Reports any potential or real ethical, legal or regulatory violations to the Corporate Compliance Officer.
• Encourages staff to report Corporate Compliance issues either directly or through the Northern Light Health Compliance Line.
• Assists with investigations into alleged violations, and the development and implementation of disciplinary and/or corrective action, as indicated.
• Continually assesses the department for compliance with all federal, state, local and other regulatory (The Joint Commission, OSHA, CMS etc.) requirements, as well as practice specific accreditation requirements.
• Completes annual staff training and ensures staff completion.

• Exercises leadership style that fosters collaboration, cooperation, and team building and demonstrates problem solving abilities with measurable improvement in process or results.
• Allocates and delegates work effectively and sets priorities with realistically achievable goals.
• Coordinates office assignments and duties so as to achieve a consistently positive workload outcome and set priorities with realistically achievable goals.
• Supports staff in their duties during peak times or during absenteeism.
• Develops and maintains all practice-based policies and procedures in accordance with federal and state regulations, accrediting bodies and hospital policies.
• Evaluates, plans, and coordinates changes in communication systems, information systems, and patient scheduling, registration and billing systems, collaborating with other hospital departments as appropriate.
• Able to receive and offer constructive feedback for problem resolution.
• Coordinates equipment, environmental services, and facilities problem resolution with appropriate hospital department and ensures on-going cleanliness of entire practice space.
• Works closely with the marketing & communications department for practice outreach and promotional opportunities.
• Ensures a safe work environment, adequate supplies, and appropriate resource utilization for the practice.
• Provides a continuous assessment of all practice operations to identify and implement performance improvement opportunities.
• Establishes appropriate working relationships with equipment and service vendors and ensures strong performance in supply chain management.
• Maintains collaborative relationships with other clinical and non-clinical staff and leaders.
• Keeps up to date with changes in technology, IS, and treatment modalities as they relate to services of the practice.
• Ensures that information system performance issues are documented and reported.
• Maintains and sets expectation for professionalism, confidentiality, and high degree of work ethic and integrity.
• Facilitates ongoing strategic program development and improvement.
• Evaluates, assesses, and executes practice growth opportunities in partnership with the providers in the practice and MMG administration.
• Ensures an integrated and coordinated approach to a successful and patient-centered practice through internal and external collegial relationships and partnerships.

• Recruiting, onboarding, and training of new personnel.
• Trains and cross-trains staff in all duties required to operate an efficient practice.
• Manages staff and providers' schedules.
• Motivates and empowers staff to achieve results.
• Manages payroll system for the practice in a timely and accurate manner.
• Ensures that all required staff credentials are maintained and up to date.
• Conducts regular staff and 1:
  1 meetings and daily huddles to foster communication between employees.
• Takes responsibility for identifying own learning needs and seeks opportunities to further own professional growth.
• Demonstrates a commitment to professionalism which is reflected in his/her leadership skills, and the planning and support for the professional growth in the clinic's staff.
• Incorporates the organizational mission and goals into yearly written operating goals and objectives for their unit(s) and reviews the yearly goals with their director.
• Completes and administers employee performance and salary reviews in a timely, fair, and consistent manner. Conducts performance evaluation conferences that are instructive and informative and promote interactive communication and participation.
• Provides positive and constructive feedback to staff on an ongoing basis.
• Evaluates the competency of staff and addresses defined learning needs.
• Assesses leadership development needs of leads and plans with them to enhance and develop their management/leadership skills.
• Sets challenging goals for staff development, assigning clear responsibilities and accountabilities, and inspiring work efforts through personal example.
• Demonstrates a willingness to accept feedback from subordinates, peers, and supervisors, and to adjust and or improve performance or behavior; absent of defensiveness.

• Exercises leadership style that promotes collaboration, consensus, and cooperation among the staff and all.