Mgr- Physician Practice

Northern Light Eastern Maine Medical CenterDepartment: Diabetes-Endocrinology Clinic

Position is located: 925 Union Street

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 7:30 AM to 4:00 PM

Summary:

Responsible for planning and managing the human, material, equipment and fiscal resources for areas of responsibility and accountable for developing action plans to contribute to the organization's ability to carry out its mission and accomplish annual pillar goals. Provides direction and leadership for clerical support staff. In conjunction with the lead physician, coordinates and evaluates clinical support staff. Forwards all nursing performance evaluations to the Director Physician Practices Clinical Services for review and sign off.

Responsibilities:

• Ensures that the department environment is free from recognized hazards that create a risk of injury to healthcare workers, patients and/or visitors.
• Supports and facilitate open and non-punitive communication between healthcare workers, patients and families regarding clinical and environmental safety on their unit and when interfacing with other units, groups and individuals.
• Supports and facilitate employee and non-employee healthcare workers in reporting and directly and addressing patient and environmental safety concerns.
• Accountable for accident/injury prevention and investigation including root cause analysis, as well as assisting in the return of injured workers to gainful employment.
• Maintains excellence in customer services through measurement and improvement action plans.
• Ensures the efficient and effective operations of processes in the delivery of service/care for areas of responsibility.
• Accountable for budgeting and financial performance.
• Monitors compliance with legal and accrediting requirements related to areas of responsibility, functions and services.
• Engages staff in providing and improving service delivery.
• Recognizes staff and others for contributions.
• Commits to assist in Northern Light Health achieving its Equal Employment Opportunity and Affirmative Action goals.
• Conducts ongoing high, solid, and low performer conversations with direct reports including appropriate follow up. Holds direct reports accountable for same with subordinate leaders and staff.
• Creates a self-development plan to improve leader skills, competence, and outcomes.
• Patient Care Management:
• Sets goals and objectives (in conjunction with administration, physicians, all disciplines and staff) with pertinent completion dates.
• Supports the various disciplines involved in the care of the patients in the department into an effective team.
• Supports high standards of patient care.
• Maintains regular communications with Physicians, PA, NP, within the practice and other medical staff involved with the Department.
• Directs and monitors answering service function for the department staff which meets demand and service standards.
• Ensures that all staff complies with organization policy for:
• Hiring new staff.
• Training/orientation staff/physicians.
• Conducting performance appraisals.
• Disciplining staff when necessary.
• Addressing grievances of staff.
• Granting of wage increases to staff.
• Assigning duties to staff (maintaining job descriptions).
• Scheduling and assignment of staff/physicians.
• Directing work of staff/physicians.
• Works with, or provides data to adjust, benchmark staffing levels and models.
• Ensure effective functioning of support personnel:
• Ensures that assigned services are meeting the patient care objectives set by the Medical Director and Administrator.
• Ensures high quality of services through proper performance improvement activities.
• Addresses patient satisfaction concerns for the practice under the manager'scontrol in a timely and constructive manner.
• Identifies the needs of physicians and support staff and balances those needs with overall needs of the department.
• Supervise accurate computerized information systems to facilitate prompt billing and required reporting as necessary.
• Assist the Director, Physician Practices in the adherence of the Dept and Physician practice budgets:
• Assists in formulating the budget
• Collects and provides current, accurate data on dept. and Physician Practice revenues, expenses, productivity, patient scheduling staff utilization, billing status, or other statistics as requested by the Chief Administrative Officer.
• Provides fiscal analysis and resource utilization for programs development initiatives for department.
• Ensures the approval process for supplies and equipment used in the operations of the dept.
• Maintains the pricing/charge system, recommending price changes to Chief Administrative Officer when necessary.
• Maintains accurate market/demographic patient information.
• Ensures optimal utilization of facilities and space.
• Facilitates contract development as needed.
• Reviews policy and procedure needs for the department:
• Confers with other departments and management staff before instituting new policies and procedures.
• Performs QI projects as assigned.
• Assures the policies and procedures dealing with the areas that the practice manager is responsible for are updated annually and meet JCAHO standards.
• Ensures departmental compliance with applicable federal, state and local regulatory agencies and with professional licensure.
• Coordinates in service training for dept. Seeks ongoing educational development for personal growth:
• Develops and/or coordinates continuing education programs for staff under his/her supervision.
• Ensures attendance of staff at all mandatory training sessions required by the organization.
• Seeks model practices to emulate.
• Attends conferences to increase practice management education.
• Maintains good working relationships with medical staff, employees, patients, visitors and vendors through clear, hones and direct communication:
• Works collaboratively with the department to effectively manage and maintain high morale.
• Supports department staff meetings.
• Meets with other staff to resolve problems as requested by the Director/Chief Administrative Officer.
• Provides administrative support to Practice Steering Committee.

• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate owne.