Assistive Technology Support

IT Concepts
US - Maryland - Gwynn Oak
July 2, 2024

Founded in 2003, IT Concepts' core values - customer-centricity, teamwork, driven to deliver, innovation, and integrity - ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts is seeking a Assistive Technology Support who will support several projects at a federal agency. The position is located in Woodlawn, MD. The qualified candidate should have strong analytical, problem-solving, and communication skills with sharp attention to detail.

The Office of Hardware Engineering (OHE) is responsible for ensuring that the agency provides appropriate AT and other productivity tools to meet user requirements and remain in compliance with Section 504 of the Rehabilitation Act of 1973. In addition, Section 508 was enacted to eliminate barriers in electronic and information technology (E&IT) to people with disabilities. Section 508 applies to all Federal Agencies when they develop, procure, maintain, or use E&IT. OSOHEDRMA is responsible for the acquisition of and successful distribution of AT for EWD at the SSA.

Responsibilities:

Process new Reasonable Accommodation Requests (RA) from the Center of Accessibility and Disability Services (CADS).

Create an order for each RA.
Confirm information is correct with EWD's site.

Order hardware from the depot
Enter software orders to the ATOrders Access Database
Follow up on shipping and installation progress.
Confirm RA has been provided.
Close order

Process and resolve new Help Desk Incidents assigned to ATCT in CAPRS

Create an order for each Help Desk ticket.
Confirm information is correct with EWD's site.
Order hardware from the depot
Enter software orders to the ATOrders Access Database
Follow up on shipping and installation progress.
Confirm RA has been provided as requested.
Close order in CAPRS

Process other AT orders as needed.

Relocation orders
ILM Orders
Recovery Orders
Track Hardware Inventory
Create cost analysis spreadsheets.
Research new products and software packages that could significantly improve AT device environments at SSA.
Communicate and attend meetings with OHE team members and other SSA components.

Requirements

Bachelor's degree with 8 or more years of experience
Experience with Order entry
Experience Tracking systems-CAPRS or other systems
Experience with Assisted Technologies and systems
Experience with Help desk support work.

BenefitsThe Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner - Mid-Size Companies, Companies Owned by People of Color; Department of Labor's HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer great benefits - Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Theft Protection, Legal Resources Coverage, 401(k) with company matching with NO vesting period. ITC Health benefits have a $0 premium for certain plans for eligible employees.

We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

ITC maintains a strong commitment to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As a part of our VEVRAA compliance efforts, ITC has established an affirmative action plan that outlines our commitment to the recruitment, hiring, and advancement of protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and.

Read the full job description and apply online on the recuiter's web-site

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