Lead HVAC Installer

Service Experts
US - Maryland - Columbia
June 22, 2024

Position Title: Lead Installer (Residential/Light Commercial)Reports To: Field Supervisor or General Manager

Status: Full-time, Regular position

Category: Installation

Location Name: Environmental Systems Associates

Location Address: 9375 Gerwig Ln J, Columbia, MD 21046

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Service Experts Company Perks and Benefits for YOU

Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
Our Top Technicians earn over $80,000
Generous PTO provided

20 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
25 paid days off after your 2nd year of employment

No layoffs during "Slow Season" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round
Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
We provided wellness program options for free employee medical
Company-provided smart phone, tablet, uniform plan, and tool replacement program
We'll make you better at what you do with our internal Training Academy
Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
Company-paid employee Life Insurance with options for YOU and your Family!
Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!

Position Summary:

Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Trains other installers, performs install work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning. Works under the direction of the Field Supervisor or General Manager.

Key Responsibilities:

Works under the direction of the Field Supervisor or General Manager to install HVAC equipment and accessories in the customer's home
Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications. As needed, performs limited diagnostics.
Designs, fabricates, and installs various ducts and duct fittings as required
Performs start-ups on air conditioning and heating systems and other components
Delivers excellent customer service and sustains high levels of customer satisfaction.
Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
Responsible for delivery and removal of equipment needed to complete the installation work
Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for • Completes all paperwork in a neat, accurate, thorough, and timely manner. Collects payment from customer
Represents the company professionally, honestly, and ethically in all business matters and concerns
Responsible for keeping installation vehicle clean and neat both inside and outside in keeping with the company's professional image
Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed. May be responsible for completing material requisition forms and related administrative activities.
Assists the Field Supervisor or General Manager with site supervision, planning, and estimating
Assists the Field Supervisor or General Manager with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfaction
Trains other installers in technical skills and company procedures, as assigned
Performs similar/other duties as needed or assigned

Health & Safety Roles and Responsibilities:

Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
Corrects substandard acts or conditions within area of control
Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
Never removes or renders ineffective any safety guards, devices, or clothing prescribed to be in place or worn
Complies with the general rules as prescribed by company program(s) procedure(s)
Operates devices or equipment as prescribed by company program(s) or procedure(s)
Participates in any safety initiatives, teams, or committees
Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
Provides input on developing safety initiatives and plans to eliminate exposure that could cause accidents
Does not perform any act that may endanger the safety or well-being of others
Does not engage in any pranks, contests, or rough boisterous behavior
Works in compliance with applicable legislative requirement

Desired Skills and Qualifications:

High school diploma or GED with additional training and 5 plus years' experience in HVAC technical training certification required
Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
EPA and safety certifications required
Proficient in the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories
Advanced skill.

Read the full job description and apply online on the recuiter's web-site

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