Director of Operations - Aloft Baltimore BWI

Island Hospitality
US - Maryland - BWI Airport
July 1, 2024

Description

As our Director of Operations, you will supervise the Housekeeping and Front Desk Departments. You will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being met or exceeded.

This position may require flexible scheduling availability.

Requirements

Job Requirements:

Ensure that departments achieve or exceed guest's service expectations
Prepare team member schedules in accordance with budgets and business forecasts
Ensure hotel staff is training in financial control procedures for cash, vouchers, inventories, and receivables and that the procedures are regularly followed
Recommend local attractions and restaurants for guests to visit
Inform guests of all hotel services and amenities
Assist check-in/check-out procedures, telephone procedures, hotel amenities, and computer systems
Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
Work with other departments to ensure operations are running smoothly in tandem with one another
Monitor daily bookings to coordinate with the front desk team and guests when the hotel is oversold on specific room types

Job Qualifications

Ability to operate hotel POS and PMS Systems
Ability to multitask, prioritize and manage time
Highly motivated team player with strong initiative and desire for achievement
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
Ability to work well in stressful situations
Readily available and approachable for all guests while providing excellent guest service

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Training

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program:

How We Thank You For All You Bring To The Team

Rewarding Benefits Package

Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available!
Dependent care FSA
Identity Theft Protection Insurance Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work

Incentive based bonus program
Free room nights at our hotels and employee discounts within your hotel brand
Discounts for friends and family within your hotel brand
Team Member of the Month, Quarter, and Year recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.
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Read the full job description and apply online on the recuiter's web-site

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