Manager of Constituent Services District 1

City of Baltimore
US - Maryland - Baltimore
July 4, 2024

THIS IS A NON-CIVIL SERVICE POSITIONMANAGER OF CONSTITUENT SERVICES, DISTRICT 1Baltimore City Council

The Office of Councilman Zeke Cohen seeks a Manager of Constituent Services to join our dynamic team. The Manager of Constituent Services is responsible for handling internal operations including administrative tasks, email and scheduling, but also will serve in a quasi-communications director role for the Councilman, requiring extensive understanding of the social media landscape, website maintenance, and a high-level writing ability.

SALARY: $43,753.00 - $52,220.00

Title: Manager of Constituent Services

Closing Date: Continuous until filled

Job Type: Non-Civil Service, Full-time

Work Hours: 9:00am to 5:00pm

TYPICAL EXAMPLES OF THE WORK (The following examples illustrate the work performed in this position. This list is not inclusive. The position may require related duties not listed, if necessary, to accomplish the work of the agency.)

Be first point of contact for constituent issues, routing them to the appropriate staff member or agency.
Manage the Councilman's schedule, coordinating locations for in-person events and zoom meetings.
Build and develop relationships within and outside City government, including with other council offices, City agencies, the Mayor's office, state and federal partners, and local advocates.
Assist in drafting and refining Councilman's external communications, including press releases, and managing logistics of community events or actions
Create and post social media posts for the Councilman and assist in the creation of the Councilman's Website - Content Constituents.
Create attractive, clean, and informative graphics on the Councilman's work.
Field requests for interviews with the Councilman and comment from media outlets.
Attend community association meetings and forge relationships with community leaders and members.
Collaborate with constituents and City agencies to solve problems.
Performs related work as required.

REQUIRED KNOWLEDGES, SKILLS AND ABILITIES

Strong interest in politics and government, especially local government
Familiarity with Baltimore and the 1st District
Organized, detail-oriented, reliable, strong written communicator with robust customer service skills
Experience with policy research and excitement about diving into the weeds of complex issues
Ability to work some evenings and weekends as circumstances dictate

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Requirements - Graduation from an accredited high school or possession of a GED certificate with ideally 1-2 years of work experience.

Equivalencies - Equivalent combination of education and experience.

LICENSES, REGISTRATIONS AND CERTIFICATES

Not Applicable.

ABOUT THE CITY OF BALTIMORE'S WORKFORCE

With a 15,000+ employee stakeholder workforce, the City of Baltimore's occupations span from executive and managerial to laboring, including public health and safety, clerical, technical, administrative, and support capacities throughout the metropolitan area. Operating under a Civil Service System, the majority of stakeholders are represented by one of nine labor unions; with a large body of appointed positions.

This career opportunity offers a comprehensive benefits package and competitive salary, commensurate with education and experience. Individuals under final consideration for appointment to this position will be required to submit to a criminal background check. This position will remain posted until the closing date listed or until filled.

NOTES:EDUCATION ACCREDITATION: Applicants education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at naces.org.

CRIMINAL BACKGROUND CHECK: Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to authorize the release of and successfully complete a criminal conviction check

The City of Baltimore is an Equal Opportunity EmployerFinancial Disclosure:This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

Read the full job description and apply online on the recuiter's web-site

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