Manager of Pharmacy Services

At Houston Methodist, the Manager Pharmacy Services position is responsible for providing and assuring quality pharmaceutical care in accordance with accepted ethical and professional practices and all legal and regulatory requirements.
This position organizes, manages, controls, monitors, and evaluates pharmacy services that promote desirable patient outcomes through the use of safe, sufficient, and cost-effective drug therapies.
The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives.

In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment.

This position also implements training, monitoring and operations initiatives that secure compliance with ethical and legal business practices and accreditation/regulatory/ government regulations.
PEOPLE ESSENTIAL FUNCTIONSPerforms management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department.
Provides development and mentoring of staff.
Meets or exceeds threshold goal for department turnover.
Develops direct reports to perform these same functionsProvides fair and consistent leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes.
Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problemFacilitates and promotes effective team dynamics and teambuilding strategies within and between departments; participates and/or leads and facilitates department process improvements as neededMeets or exceeds threshold goal for department and/or system metrics on employee engagement indicators:
action readiness score, tier levelSERVICE ESSENTIAL FUNCTIONSPlans and organizes day-to-day department operations, schedule and activities.
Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfactionDrives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability.
Serves and actively participates on various entity committees as a voice for the departmentServes as a liaison between medical, nursing and allied health staff and the department of pharmacy for operational issuesQUALITY/SAFETY ESSENTIAL FUNCTIONSEnsures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines, including infection control principles.

Monitors and confirms staff maintain their required credentials that demonstrate competency per accrediting agency or department guidelines as applicableUses and optimizes information systems to enhance operations; supports entity-specific performance improvement and data management/analysis functionsEmploys a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, reporting near misses and/or adverse events immediately and identifying solutions via collaboration.
Adopts lean principles in driving process improvements.

Role models situational awareness, using teachable moments to improve safetyMonitors self and employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance (i.e., focal point review requirements, disaster plan, inservices, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.)Assists the Director in maintaining integration of pharmacy services throughout the entity to ensure compliance with legal requirements set by federal, state, and local agencies as well as rules and regulations of other accreditation/regulatory agencies that govern the practice of pharmacyPromotes positive patient outcomes and experiences through the appropriate use of pharmaceuticals within areas of oversightProvides leadership and expertise in the medication management process and integrates most effective use of people and technology within areas of oversight.FINANCE ESSENTIAL FUNCTIONSAssists in the development of department budget and ensures that the department operates in a cost effective manner.
Manages/audits department expenses within approved budget parameters, ensuring that the department meets the budgeted/flex revenue and/or expense targets on a monthly and annual basis.
Develops staffing plans and schedules to meet department/patient care needs that reflect understanding of the importance of cost-effectivenessImplements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specificationsMaintains cost effective inventory levels in pharmacy areas and follows formulary guidelinesGROWTH/INNOVATION ESSENTIAL FUNCTIONSIdentifies and implements innovative solutions for practice or workflow changes to improve department operations or other department-specific measures by leading unit projects and/or other department/system directed shared governance activities.
Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or culturesProactively evaluates processes; recommends and implements action plan(s) for change; follows through to ensure effective, sustainable change.

Participates in the development and implementation of new procedures and the review and revision of existing proceduresIdentifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goalsSeeks opportunities to identify developmental needs of self and staff and takes appropriate action.
Ensures own career discussions occur with appropriate management.
Completes and updates the individual development plan (IDP) on an on-going basis.
Conducts conversations with staff on their development and IDPMaintains active involvement in professional organizations to stay abreast of current trends and to contribute to the growth of the pharmacy professionParticipates in the Education and Research programs of the hospital, including preceptorship with accredited residencies and undergraduate pharmacy programsThis job description is not intended to be all-inclusive; the employ.