Bilingual Customer Care Representative Spanish or French - Fully Remote

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Bilingual Customer Care Representative (Spanish or French) - Fully Remote

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locations

USCA > USA > Wisconsin > Appleton

time type

Full time

posted on

Posted Yesterday

job requisition id

R-20240#-#

The Bilingual Customer Service Representative empowers our consumers to live active lifestyles by sharing product knowledge, providing superior customer support and processing customer orders. The Representative works with multiple channels including inbound calls, live chat, text messaging and email correspondence and is a main point of contact for Bilingual communication with our customers.

Join the VF Family
We are one of the worlds largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. Its the reason we come to work every day. Its a commitment shared by all of our global associates across brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling.
We believe that when you discover the difference between a career and a calling, you get so much more out of life. When those lines begin to blur, you start to limit yourself much less and start aiming for more. Thats what we want for everyone who joins us at VF. And frankly, thats what it takes to thrive here.
Here you can do the best work of your life. We are purpose led and performance driven, people-focused and supportive. Most importantly, we believe that everyone should be empowered to be their authentic self and we power an internal movement of inclusion and belonging. Our teams are built on a global mindset, sparked by sharp minds of diverse individuals and reflects the global consumers we serve.
How You Will Make a Difference
Support customers

through a variety of mediums, including phone calls, email, live chat, and social media.
Establish customer needs by asking open ended

questions, active

listening and conveying empathy.
Link product benefits

to customers needs

by researching, providing product information, and recommending a solution.
Process product orders and provide prompt and efficient response and resolution to all customers

requests.
Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions and problems to ensure accurate billings and

shipments.
• This role is a fully remote position, but does require being located in Wisconsin.
Whats in it For You
Office flex schedule (2 days/week in Appleton, WI office, flexibility to work remotely other days)
Discounts on VF products
Competitive 401K & paid time off programs
Comprehensive insurance coverage
Go to MyVFBenefits.com and click on Looking to Join VF to learn more!
• Performance and attendance is reviewed after six months of service, at which time you may be eligible for a promotion.
Free To Be,

Inclusion & Diversity
As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
Skills for Success
Years of Related Professional Experience: One year of experience preferred.
Educational Position Requirements: High school diploma or equivalent required. A formal education and subsequent

undergraduate/graduate

degrees are nice to have, but we are most interested in your total experience and professional achievements.
Proficient computer skills with the ability to learn new software.
Strong communication and listening skills.
Attention to detail and ability to work in a fast-paced environment.
May require overtime as needed to meet

demand/schedule.
Must be located in Wisconsin
Performance and attendance is reviewed after six months of service, at which time you may be eligible for a promotion.
VF Guiding Principles:

Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Persevere.
We just have one question. Are you in?
Hiring Range :
$13.80 USD - $17.25 USD per hour

Incentive Potential

: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive,

or commission potential.

Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.
Benefits at VF Corporation

: You can review a general overview of each benefit program offered, including this year's medical plan rates on ***

and by clicking

Looking to Join VF?

Detailed information on your benefits will be provided during the hiring process.
P

lease note, our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.
At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individuals race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at
• @vfc.com
• VF will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.
Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.

About Us

VF Corporation outfits consumers around the world with its diverse portfolio of iconic lifestyle brands, including Vans, The North Face, Timberland, and Dickies. Founded in 1899, VF is one of the world's largest apparel, footwear and accessories companies with socially and environmentally responsible operations spanning numerous geographies, product categories and distribution channels. VF is committed to delivering innovative products to consumers and creating long-term value for its customers and shareholders.
VF Diversity Vision Statement
VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of.