Senior ServiceNow Engineer

Overview

About the Company:

Cayuse Technologies launched in 2006 as a US-based alternative to offshore technology delivery centers, providing information technology solutions and subject matter expertise to our clientele. Cayuse focuses on federal markets and missions and is an SBA tribal 8(a) certified company. Cayuse brings significant past performance and excellent CPARS to its clients at an exceptionally competitive price. Cayuse's 41,000 sq. ft. technology delivery center is fully redundant and prepared to meet the needs of government. Our clients include DHS, DHA, DoS, USMC, US Army, HHS/Indian Health Service, Department of Interior, Bureau of Indian Affairs, Bureau of Indian Education, among many more.

Primary Focus

The Senior ServiceNow Engineer to support the US Army Corps of Engineers Revolutionary IT Services (USACE RITS) to manage and oversee the Configuration Management Database (CMDB) to inventory and troubleshoot existing information, as well as, mange integration and discovery processes such as generating patterns in discovery and creating or modifying new and existing patterns in Discovery. All duties and responsibilities performed in accordance with the Core Values of Cayuse.

Responsibilities

Job Responsibilities

Primarily responsible for CMDB Discovery and Service Mapping in USACE ServiceNow

This role is responsible for helping define, implement and integrate Configuration Management policies and procedures to support the ServiceNow configuration management database (CMDB) including governance, accounting/reporting, verification & auditing

Drive transformation & maturity of the ServiceNow CMDB and service mapping activities to align with the Common Service Data Model (CSDM 4.0) and the USACE ServiceNow roadmap

Collaborate with the configuration item (CI) Class and/or System Owners to troubleshoot & resolve discovery issues and implement application Service Mapping as requirements emerge and ensuring an accurate representation of the business service

Maintain & create new midservers & troubleshoot midserver connectivity issues

Maintain & troubleshoot existing integrations with Microsoft System Center Configuration Manager (SCCM) and LDAP

Support design, development, and implementation of automated processes for gathering, populating, and maintaining ServiceNow CMDB data (i.e discovery and service mapping)

This role is the key stakeholder supporting ServiceNow CMDB tasks to include the configuration management plan and standard, monitoring CMDB health, communicating CMDB activities, and assist in training other Technology team members on how to utilize & maintain the CMDB

Create and/or modify CI Identifiers in addition to creation or modification of discovery probes and patterns where applicable

Support and maintain configuration management tools to support configuration identification, control, reporting, and delivery assets and configuration items.

Other duties as assigned.

Qualifications

Minimum Job Skills and Qualifications

Minimum Qualifications:

Bachelors and five (5) or more years of experience; four (4) years of experience is accepted in lieu of degree

Experienced at maintaining enterprise hardware and software Configuration Items (CI's)ensuring data integrity, and tracking assets within a ServiceNow Configuration Management Database (CMDB)

Experience with Service Mapping and Discovery processes

Experience with the Change Management process to understand the changes and impacts within CMDB

Must have a current DoD 8570 IAT Level II or higher certification such as Security+ CE, CySA+, CCNA-Security, CASP+ CE, etc)

Ability to obtain a ServiceNow Certified Systems Administrator (CSA) certification within 6 months of hire (SAIC will pay for certification)

Have ServiceNow Certified Implementation Specialist (CIS) Discovery certification within 6 months of hire (SAIC will pay for certification)

Secret Clearance required.

Must be a current US Citizen

Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

Self-starter with the ability to learn new tasks and skills.

Strong organization skills.

Ability to multitask and have practical time management skills.

Team Player

Strong analytical and follow through skills.

Strong verbal and written communications skills.

Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.

Preferred Skills:

Knowledge of PowerShell scripting.

Cisco Telephony/Router Solutions.

Prior USACE/ACE-IT experience.

Experience supporting Office 365.

Experience working in a DoD environment.

Reports to: Program Manager

Working Conditions

Professional remote office environment

Must be physically and mentally able to perform duties for extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.

Must be able to establish a productive and professional workspace.

Polished office protocols, high-tempo communication streams and working conditions.

Must be able to work varying work schedules and/or extended hours to meet business needs and project deadlines.

Must be able to attend and conduct virtual meetings as needed.

May be asked to travel for business or professional development purposes.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Affirmative Action/EEO Statement: Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer.

Pay Range

USD $79.59 - USD $89.59 /Hr.

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Location US-N/A

ID 102319

Category Information Technology

Position Type Full-Time Hourly Non Exempt

Remote Yes

Clearance Required Secret