Senior Manager CW Central Monitoring

Prudential
US - Louisiana - Baton Rouge
June 3, 2024

Prudential's purpose is to help people get the most out of life.
We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners.
We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions.
We pledge to make Prudential a place where you can Connect, Grow and Succeed.JOB SCOPE:
The incumbent is member of a centralised team formed to support the business with monitoring key activities in the end-to-end management of Contingent Workers to ensure controls are in place and adhered to and eliminate future audit risks, responsible for ensuring tracking and reporting to group's management team.PRINCIPAL DUTIES & RESPONSIBILITIES:
Help Desk - Ad-hoc queries includes but not limited to:
Address any queries from LBU accountable representative and Hiring Manager on the CW framework and related business processes e.g., sup org set up, role assignment of staffing manager, change of cost centreEnsure timely escalation on appeal/complex requestEscalate to HRIS on technical issues on myHR (not applicable to all LBUs)Background Screening - background screening outcome but not limited to:
Conduct timely review to ensure background screening of CW is completed in accordance to screening and COI requirementsFollow up with respective LBU accountable representatives on the background screening for all categories of CWProvide monthly quality review report to LBUsOnboarding - Onboarding tasks reviews but not limited to:
Conduct timely review to ensure all CW have completed onboarding tasks in accordance to onboarding guidelines for all categories of CW.
(automated reminders are sent from myHR)Monitor and track approval of exceptional handling/exemptions are properly documented by LBUsProvide monthly report of completion of onboarding tasks to LBUsTraining - Training completion includes but not limited to:
Conduct timely review to track completion of training in accordance to mandatory training guidelines for all categories of CW (via myHR tracking reportOffboarding - Contract end dates includes but not limited to:
Conduct timely review to ensure offboarding procedures are fulfilled for all categories of CWSchedule reports on myHR to LBU and notify LBU accountable representativeEnsure detective controls are established to identify any untimely update on myHR /revision of contract end dates is detected and addressed timely by LBUsGovernance - Contingent workers tracking includes but not limited to:
Conduct periodic review of list of Management Information (MI) prepared on CW related processes to ensure they are comprehensive, timely, presented to appropriate recipients and relevant for effective management oversight, e.g.:
Track the number of Contingent Workers by LBUTrack cost of individual Contractor on myHRFollow up with Finance team and other parties on the CW that are associated with ACREnsure monthly report generated from myHR to flag out data quality issues (e.g.:
missing data fields, incomplete completion of business process by hiring manager and any unauthorized change, etc) to LBUsProvide periodic MI reportingJOB SPECIFICATION (requirements)QualificationsBachelor's degree in Business/ Economics/ Finance/ Accounting/ Information Technology or equivalent disciplineExperienceMinimum of 10 or more years working experience in similar capacity, preferably in Financial Institution.Possess strong communication skills and ability to collaborate confidently with stakeholders across multiple geographiesPossess leadership skills and problem-solving skillsAt least 3 years of people management experienceExcellent team player and with good interpersonal skillsExperienced in creating process documentation such as SOPs (Standard Operating Procedures), process mapsExperienced project management and strong analytical skills in data analysisExperienced in preparing regular management reports or business updates to SMTsAdded advantage Experience in leading projects implementation that involve cross functional teams and ensure timely and quality deliveryExperience in working with regulators, external/internal auditors, risk & compliance environmentFundamental knowledge in digital skillset, process management tools, databases will be an added advantage Experience of working in an Agile working methodology such as Agile project delivery, Scrum and/or KanbanPrudential is an equal opportunity employer.
We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law.
We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location.
We also allow for reasonable adjustments to support people with special requirements.SummaryLocation:
Kuala Lumpur (Group Head Office)Type:
Full time

Read the full job description and apply online on the recuiter's web-site

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