Senior Supply Chain Specialist Customer Operations

Knipper HEALTH
US - Indiana - Jeffersonville
June 30, 2024

Overview :

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The Senior Supply Chain Specialist will be a dedicated point of contact for new programs, supporting a variety of project initiatives in conjunction with the Customer Operations, Contract Operations and Client Services team. Responsibilities include interaction with the client contacts and logistics teams; trouble-shooting program or client issues; answering report requests; and coordinating with internal departments to fulfill any day-to-day client needs or requests. This is a critical support position in the Customer Operations team, requiring an eye for detail as well as excellent communication, documentation management and critical thinking skills.

Responsibilities:

Participates as a key member of Customer Operations in leading the fulfillment of client requests.
Works and leads discussions with internal teams in day-to-day duties of program obligations such as running reports, investigating problems, interacting with other departments, and flagging issues for follow-up.
Ability to prioritize needs and assess feasibility of requests from the client.
Help foster effective and trusting relationships with internal stakeholders.
Responds in a timely, professional, courteous manner with accurate answers to problems and inquiries from internal and external sources.
Maintains document retention and record keeping.
Leads solutioning of all issues for client with internal teams
Ability to be liaison between client and internal teams
Proactively addresses, researches, and resolves issues faced by internal teams.
Escalates high priority or reoccurring issues to the appropriate parties to ensure resolution.
Requires knowledge and use of multiple software systems.
Attends regular meetings with other operational teams to receive instruction, share creative ideas and provide relevant updates
Maintains regular, courteous interdepartmental relations and communication
Ability to manage inventory with inbound international movement

The above duties are meant to be representative of the position and not all-inclusive.

Qualifications:

MINIMUM JOB REQUIREMENTS:

Bachelor's Degree or equivalent combination of education and experience
Prior experience in customer/client facing role
Ability to read, write, speak, and understand the English language.
Working knowledge of Microsoft Office Suite including Word, Excel, and Outlook

PREFERRED EDUCATION AND EXPERIENCE:

Specialty pharmacy or PBM experience
International shipment understanding
Knowledge of supply chain management and/or Distribution Center operations

KNOWLEDGE, SKILLS & ABILITIES:

Adaptable to regularly changing priorities and deadlines
Excellent at time management
Organized by nature
Attentive to details
Able to prioritize multiple tasks
Urgent in the completion of tasks
Successful in clear, concise verbal and written business communication
Effective in building rapport across departments and along chain of command
Prepared to self-motivate and work independently
Advanced in critical thinking
Creative in finding solutions
Working knowledge of MS Office, especially Outlook, Word, Excel and PowerPoint

PHYSICAL DEMANDS:

Limited travel may be required
Location of job activities 100% inside
Extensive manual dexterity (keyboarding, mouse, phone)
Use of phone for communication
Sit for prolonged periods of time
Occasionally lift, carry, and move up to 25 pounds

PHYSICAL DEMANDS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Read the full job description and apply online on the recuiter's web-site

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