Responsibilities:
Pay Transparency Statement:
The compensation philosophy reflects the Company's reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs. This role may also be eligible to participate in a discretionary incentive program, subject to the rule governing the program.
Position Summary:
This role is focused on ensuring that the company's global network infrastructure is meeting all operational performance and reliability targets. The role is responsible for operational and project activities related to our cloud or on-premise network security infrastructure, engaging with partners and vendor demands and assisting the architecture and engineering team with delivery of new technology as required.
The Senior Network Security Engineer will work collaboratively across multiple IT functions, employees, and vendors to ensure that IT operations for cloud and on-premises global network infrastructures are reliable and scalable. This individual will plan and implement programs to enable global network infrastructures to operate effectively and scale reliably. This role will lead operational excellence and continuous improvement activities for network security through IT Services Management process and procedures.
Position Responsibilities may include, but not limited to:
Provide operational support of the Reyes Holdings global IP LAN/WAN IP infrastructures specifically for the network security systems (firewalls, Zscaler), supporting 170+ global locations and 3 major contact centers
Oversight of Security policies, best practice configurations of enterprise firewalls, virtual private networks, web protocols, and secure remote access technologies
Responsible for troubleshooting and processing network and firewall operational tickets received from Tier 1 and Tier 2 support personnel as well as escalated incidents that are received from other sources; categorize issues for escalation and assign to appropriate technical teams where required
Firewall Support: evaluate firewall data logs to analyze the effectiveness of the solution or policy, validate firewall changes submitted by stakeholders if it adheres to Security and Reyes Holding's policy or best practice standard, and serve as escalation contact for firewall MSP for any issues that needs Reyes Holdings' internal teams' validation and approval
Participate in the current and future ITSM processes including but not limited to incident, problem, and change control processes
Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
Act as escalation point for our managed service provider to review and resolve technical issues
Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
Enable and drive continuous improvement through the IT Service Center and Managed Service partners
Collect and review performance reports from various systems to identify issues, trends or develop recommendations to improve operational performance; develop and oversee the adherence to maintenance and performance standards
Work with internal and external technical and service teams to create and/or update knowledge base articles and runbooks to provide improved operational support
Other projects or duties as assigned
Qualifications:
Required Skills and Experience:
Bachelor's Degree in any discipline and 4+ years of experience providing operational support for Palo Alto networking technologies and infrastructures, as well as experience with networking technologies, SDWAN concepts, and products as well as other industry network standards and protocols OR High School Diploma and 7+ years of the above stated experience in lieu of a Bachelor's degree
Palo Alto Certification - PNCSA or PNCSE
Demonstrated experience with driving continuous operational process and service improvements.
Ability to provide technical leadership and maintain accountability until issues are resolved to business satisfaction
Excellent verbal and written communication skills
Participation in an on-call rotation to provide operational support off hours and as required
This position must pass a post-offer background and drug test
Preferred Skills and Experience
Firewall experience - Palo Alto preferred
Zscaler experience is a plus
Palo Alto Certification such as PNCSE
Experience with internet routing and F5 load balancer as it relates to the perimeter firewalls
Physical Demands and Work Environment:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.
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