Patient Service Representative- Carle on Curtis

Carle Health
US - Illinois - Champaign
June 28, 2024

• Job Details
•

• Patient Service Representative- Carle on Curtis
•

• Department:
• Centralized Svcs - Curtis Rd
• Usual Schedule:
• Monday-Friday 645am-345pm
• Entity:
• Carle Foundation
• On Call Requirements:
• Rotating
• Job Category:
• Clerical/Admin
• Work Location:
• Carle Champaign on Curtis
• Employment Type:
• Full - Time
• Nursing Specialty:
• Job Post ID:
• 21551
• Secondary Job Category:
• Experience Requirements:
• 1 - 3 Years
• Weekend Requirements:
• Rotating
• Education Requirements:
• Associates Degree
• Shift:
• Day
• Location:
• Champaign, IL
• Holiday Requirements:
• Rotating

•
•

• JOB SUMMARY:
•

The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met.

• EDUCATIONAL REQUIREMENTS
•

Associates Related field or Three (3) years of experience in an office/customer service environment is an acceptable substitution for Associates degree.

• CERTIFICATION & LICENSURE REQUIREMENTS
•

Successful completion of medical terminology course within one (1) year of start date in position.

• EXPERIENCE REQUIREMENTS
•

Previous public contact position, basic computer skills, and experience using fax machine, copier and other general office equipment.

• OTHER REQUIREMENTS
•

Strong communication skills; observes high standard of confidentiality; multiple tasks concurrently; memory for details; ability to prioritize and complete tasks under stressful conditions with interruptions; ability to accept and implement change and function in instances where decisions are not always apparent.

• ESSENTIAL FUNCTIONS:
•

• Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.

• Competent in telephone system, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.

• Serves as a role model by conducting self in a responsible, professional manner.

• Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.

• Proficient with insurance coverage rules. Proficient with coverage and rules that apply to eligibility, network coverage, and benefits.

• Successful completion of mandatory insurance training and ongoing competency refreshers.

• Competent to initiate and secure prior authorizations as needed.

Read the full job description and apply online on the recuiter's web-site

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