Jr. IT Support Engineer

1 800 Flowers com
US - Illinois - Bolingbrook
June 17, 2024

BrandDescriptionRole Summary

As the world's largest online retailer of high-quality personalized gifts, we pride ourselves on doing things a little differently. In this role, you will have the unique opportunity to assist the IT department across a wide range of activities. You will be responsible for completing equipment installations and teardowns, as well as providing the first level of technical support for preexisting hardware and software: computers and laptops, printers and other PC peripherals, networking hardware, enterprise applications, and IP-based production equipment in a fast-paced and ever-changing environment.

Role Responsibilities/Essential Functions

Provide over the phone and in-person support to end-users using hardware and software including (but not limited to): desktop and laptop computers, printers, thermal printers, handheld scanners, networking hardware, IP-based phones, generally available as well as proprietary office and production applications and equipment.
Log and manage IT Requests through a proprietary system and follow up with team members, provide feedback, and see problems through to resolution with minimal supervision.
Research solutions or escalate unresolved IT Requests to the next level of support when necessary and ensure that no tasks are abandoned.
Perform scheduled installations, configurations, and maintenance of computer equipment and various peripherals, operating systems, and applications.
Actively participate in new system implementations, including (but not limited to): new equipment setups/teardowns, low-voltage (WAN/LAN network, A/V, etc.) cabling in office and production settings, software migrations, upgrades and rollouts of new technologies with emphasis on all hands-on projects involving physical network infrastructure.
Document, manage, and monitor internal assets to ensure accurate inventory records.
Perform other duties as required for trouble-free daily operations.

RequirementsRequirements and Knowledge, Skills and Abilities

Associates Degree in Information Technology, Computer Science (or similar), or equivalent work experience in a Microsoft/Apple environment.
Mechanical aptitude helpful while working with production equipment.
Working knowledge of networking fundamentals and MS Windows-based environments.
Ability to prioritize tasks and manage multiple projects to conclusion.
Ability to work well as a self-directed individual but also as a team member.
Ability to work flexible/extended hours for a prolonged time (as needed, with prior notice).
Strong interpersonal and communication skills, passion for technology and a positive attitude.
Strong problem-solving and troubleshooting skills.

Schedule

Non Peak hours are M-F 9:30a - 6p

Peak hours are 2nd shift including Overnight hours

Pay

Hourly; eligible for OT

Pay Range $23 - $26

About UsAbout PersonalizationMall.com®

PersonalizationMall.com is a premier provider of distinctive keepsake items featuring a broad assortment of customizable products and one-of-a-kind designs that allow customers to express themselves in unique ways. The brand's industry-leading personalization capabilities include laser engraving, embroidery, sublimation, UV printing, sandblasting, digital printing, and more. PersonalizationMall.com is part of the 1-800-FLOWERS.COM, Inc. family of brands. Shares in 1-800-FLOWERS.COM, Inc. are traded on the NASDAQ Global Select Market, ticker symbol: FLWS.

Our Commitment to Diversity

At 1-800-FLOWERS.COM, Inc., we seek to inspire more human expression, connection, and celebration - for everyone. This means fostering a culture of inclusion where our team members, customers, and partners feel respected, valued, and empowered. We believe that embracing diversity, and celebrating the uniqueness of every individual, makes us a better company.

Read the full job description and apply online on the recuiter's web-site

Jr. IT Support Engineer

Jr. IT Support Engineer

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