Call Center Representative

MCI Careers
US - Idaho - White Bird
May 21, 2024

LOCATION:
Puerto Peasco, SO

JOB TYPE:
Full-Time & Part-Time

PAY TYPES:
Salary

APPLICATION DETAILS:
No Resume Required, Entry-Level

POSITION OVERVIEW:

• :

POSITION RESPONSIBILITIES:

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties

Handle inbound and outbound contacts in a courteous, timely, and professional manner
Ensure first call resolution through problems solving and effective call handling
Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
Accurately document and process customer claims in appropriate systems
Lead fact-finding discussions to determine the best options for the customer
Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
Comply with requirements surrounding confidential information and personal information
Escalate customer issues to the appropriate staff and managerial for resolution as needed
Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
Adhere to all attendance and work schedule requirements

CANDIDATE QUALIFICATIONS:

WONDER IF YOU ARE A GOOD FIT?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
An aptitude for conflict resolution, problem-solving, and negotiation
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Excellent interpersonal skills and the ability to build relationships with your team and custom

PHYSICAL REQUIREMENTS:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while .

Read the full job description and apply online on the recuiter's web-site

Related Job Postings

Purchasing Supply and Logistics ID

US Navy

United States - ID - ID - Pocatello
March 11, 2024

About The success and safety of every mission depends on getting needed supplies, materials and equipment at a moment's notice. The service members of the Purchasing, Supply and Logistics community make sure America's Navy has what it needs, when it needs it. • Officer positions in the Supply...

Find Jobs Hiring Now Near You!

Get Jobilize Job Search Mobile App Now