Customer Service Representative 2

Description
DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS"Applications will be accepted through 4:
59 PM MST on the posting end date." The Idaho Department of Health and Welfare is a Customer Service Representative 2 to work in our Boise Bridger Office.
This position works in a highly productive environment while meeting deadlines in order to ensure child support cases continue to be maintained effectively.
This includes opening, scanning, processing and inputting incoming mail.
High customer services skills are necessary with internal and external customers.
The Idaho Department of Health & Welfare is a drug-free workplace.
Any applicant offered employment in this position at the Idaho Department of Health and Welfare will be required to pass a pre-employment drug test.
In addition, successful candidates will be required to complete a criminal history background investigation.
Employment is dependent upon satisfactory results of the investigation.This announcement may be used to fill full-time, part-time, and temporary positions.Temporary positions are limited to working 1,385 hours in a 12-month period for any one state agency.
Employees are eligible for benefits if they work twenty (20) hours or more per week and the term of employment is expected to exceed five (5) continuous months.
BENEFITS:
BEST RETIREMENT AVAILABLE IN THE NATION We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit.
OTHER EXCELLENT BENEFITS 11 paid holidaysGenerous vacation and sick leave accrual beginning as soon as you start Paid parental leaveMedical, dental, vision insurance - incredible rates!(full-time/30+ hours per week)PERSI Choice 401(k)Deferred compensation planLife insuranceShort and long-term disability insuranceStudent Loan ForgivenessWellness programsEmployee Assistance Program (EAP)Flexible Spending Accounts (FSA) Wide variety of training opportunitiesSome positions offer flexible hours and/or telecommuting EXAMPLE OF DUTIES:
Sort, open, scan and notify correct units of incoming paper mail.Process, scan and notify correct units of incoming electronic mail.Input detailed case/customer data into automated systems.Research complicated issues and follow process for resolution.
MINIMUM QUALIFICATIONS:
You must possess all the minimum qualifications below to pass the exam for this position.
Please make sure your resume or work history supports your meeting the minimum qualifications for this position.
Failure to do this may disqualify you from being considered for this position.
It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.Some knowledge of interviewing methods.
Typically gained by professional experience interviewing, or through training in effective interviewing practices.
(General reception experience required of receptionists is non-qualifying.)Experience interpreting, explaining, and applying regulations, laws, or complex policies to carry out assignments.
Typically gained by at least six (6) months or more of full-time experience interpreting, explaining and applying regulations, laws or complex policies to process documents and to help customers through processes.
General reception duties are not at the level required for this position.Experience accessing data using a computerized system.
Typically gained by six (6) months or more of experience accessing data using a computerized system.
Using a computerized cash register does not qualify.Experience independently handling complaints and upset individuals in a business setting.
Typically gained by at least six (6) months of full-time experience in a business setting where I handled upset or angry customers.
(Experience in a retail environment would qualify.)Experience conducting sensitive fact-finding interviews.
Typically gained by at least six (6) months of experience that required in-depth, one-on-one interviewing to elicit personal, financial, or medical facts of a sensitive nature.
Types of qualifying experience would be background in credit collection, law enforcement, financial institutions, or social service programs or services.
(Experience as a receptionist or any position at that level would not qualify.
General interviewing required of most receptionists is not in-depth enough to qualify.)
Learn About a Career with DHW
• PLEASE NOTE:
application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:
59 pm on the closing date.
When applying, use CHROME as your browser to avoid complications.If you have questions, please contact us at:
Email is the quickest way to get an answer to your questions.(answered Monday through Friday during business hours MST)EMAIL:
.
@dhw.idaho.gov PHONE:
(208) #-#EEO/ADA/Veteran:
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request.
If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) #-# (TTY/TTD:
711), or email .
@dhr.idaho.gov.
Preference may be given to veterans who qualify under state and federal laws and regulations.
Associated topics:
call center representative, coordinator, csr, customer service, customer service specialist, product support, representante de servicio al cliente, telephone, telephone service representative, tsr