Call Center Manager work as the liaison between Gainwell Technologies, Idaho Department of Health & Welfare (Medicaid Division) and the Idaho Medicaid provider community (direct physicians, groups, organization administrators, compliance officers, billers, and credentialing staff).
This position is responsible to educate, support and validate achievement of outlined service level agreements and quality assurance requirements.
Requirements of this role include delivering the highest quality end-to-end service and support, by concise communications, through analysis and adherence to timely response deliverables.
Provide, build, maintain, and promote positive relationships through a vast array of consistent engagement with key stakeholders.
Your role in our mission Oversees the day-to-day operations of the customer support center operations.
Conveys customer feedback to product development staff in order to continuously improve client satisfaction.
Manages customer support staff to ensure.
Manager, Call Center, Support Staff, Remote, Operations, Product Development, Technology, Healthcare
Associated topics:
customer service manager, director, expertise, gerente de servicio, leadership, monitor, product support, service manager, team manager, telephone
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