Support Specialist - FTH

EveryStep
US - Iowa - Des Moines
June 30, 2024

DescriptionPurpose:

Assists families in connecting with community-based healthcare, human services, and community resources through 1st Five via enhanced care coordination and referrals.

Responsibilities:

Collaboratively develops and maintains accurate and thorough resource directories and databases of community-based family and child health organizations, programs, services and experts.
Conducts outreach efforts to ensure information about program benefits, services and resources is marketed to appropriate audiences.
Contacts clients by phone, email, and/or through home visits to assess needs and successfully link families to effective services related to healthy mental development, and assists families with scheduling appointments, finding interpretation services, childcare, transportation and other resources as necessary.
Uses a family-centered approach in advocating for, educating and supporting families as they select and use effective resources for their needs.
Provide follow up to referring primary care practices regarding referral activities and status.
Performs accurate and timely data entry and documentation.
Organizes, analyzes and writes periodic and ad hoc reports for 1st Five - Healthy Mental Development Initiative, and EveryStep.
Ensures that project evaluation/assessment tools are completed within the scope of the programs.

Qualifications:

Family Outreach Specialist:
Bachelor's degree in social work, sociology, psychology, health education or nursing
At least 1 year of experience providing home visitation or care coordination services
Experience working with diverse communities preferred
Ability to communicate effectively, both verbally and in written English; bilingual in Spanish preferred
Aptitude for technical writing
Ability to identify family strengths and needs for family-centered support
Knowledge of community resources
Analytical skills to interpret information
Ability to work independently and exercise sound decision-making
Strong keyboarding and computer skills with the ability to learn work-related software; knowledge of Microsoft Office, including Word, Excel and Outlook; knowledge of database use and management
Mandatory Reporter of Child and Dependent Adult abuse training certification (within 30 days of hire)
Must have valid driver's license, auto liability insurance and reliable transportation if driving is required
Successful completion of pre-employment physical, drug screen, 2-step TB test and background check

Working Conditions:

Physical requirements:
Light work, sitting most of the time, exerting up to 20 pounds of force frequently, and/or a small amount of force constantly to move objects.
Physical activities:
Kneeling, Reaching, Pushing, Talking, Hearing, Repetitive motions, Standing, Stooping, Walking, Lifting, Fingering (picking, pinching, typing, etc.), Grasping (applying pressure with fingers and palm), Visual acuity (field of vision for analyzing data, viewing computer, using measurement devices, operating machines, determining accuracy or neatness, and/or making general observations)
Environment:
Extreme temperatures, Hazards (chemicals, infectious diseases), Atmospheric conditions (fumes, odors, dusts, mists, gases)
Time:
Ability to be flexible with a varying schedule and programmatic requirements
Travel:
Required between locations

These characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note:
This job description is not intended to be all-inclusive. You may be required to perform other duties to meet the on-going needs of the organization.

EveryStep is an equal opportunity employer. Employment practices are implemented without regard to race, creed, color, sex (including pregnancy), sexual orientation, gender identity, citizenship, national origin, religion, veteran status, genetic information or on the basis of age or physical or mental disability unrelated to ability to perform the work required.

Read the full job description and apply online on the recuiter's web-site

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