Salary Range:
$28.85
Overview:
Grow with us. Here's a growth opportunity you don't find often-assisting the best and most innovative in the luxury hospitality industry today. As part of the Catering and Events Team, you'll be challenged consistently with a diverse range of responsibilities that keep the team running seamlessly. And you'll be driven to grow quickly in SH's fast-paced, high-volume, inspiring environment. Long story short?
We love people who love a challenge. We're currently searching for a high-energy, up-for-anything, ridiculously organized Catering & Conference Services Coordinator to support our team, at 1 HOTEL HANALEI BAY.
(Inside Tip: the best part of a challenge is figuring out the solution.)
Position Overview
Position is responsible supporting the Catering Sales and Conference Services Managers. Ensuring that our guests receive an elevated guest experience during the pre-sales process through the final billing. Supports the managers with administrative duties in the office and assists with day-of event details. Has a keen sense of attention to detail and passion for entertaining - providing the best Kauai experiences for our guests.
Catering Sales Manager Support Principal Duties and Responsibilities
Qualifies on-line and telephone leads by completing a basic intake lead form and answering preliminary questions regarding weddings and social catering. Sends supporting collateral on behalf of Catering Sales Manager(s). Passes lead off to Catering Sales Manager to negotiate and close.
Monitors all lead sources for weddings and social events. Maintains a record of leads received and dispositioned.
Assists Catering Sales Manager(s) with process flow - enters leads into Salesforce, assists with proposals, monitors due dates for deposits and wedding room block cut off dates.
Assists Catering Sales Manager(s) on the day of events - helps direct vendors and answer questions.
Responsible for creating Banquet Event Orders for all internal meetings - works closely with internal stakeholders.
Conference Service Manager Support
Assists Conference Service Manager(s) from the time of file turnover through the final billing with the group. Organizes file with all pertinent information and sets Manager up for success.
Monitors cut off dates for room blocks and communicates with the CSM, Group Contact and Reservations Manager.
Distributes a monthly deposit report to Catering and Conference Sales Managers - monitors deposit due dates and communicates with the CSM and Group Contact. Send Celopay for payment. Communicates with Accounts Receivable and updates/audits Salesforce.
Maintains the BEO Bible and the Group Resume file - ensuring the most up to date information has been distributed. Assists Culinary, Banquet and F&B teams when they need Banquet Event Orders printed out.
Creates and distributes weekly Banquet Event Distribution with event report.
Creates and distributes daily 3-day report and change log.
Creates and distributes bi-weekly activity venue report for operational Teams.
Creates and distributes bi-weekly meal/event report for banquet and culinary teams
Creates and distributes monthly landscaping report.
Creates and distributes monthly AV reports for Encore.
Answers questions for the Meeting planners in the absence of the CSM. Refers Planners to approved outside vendors.
Is knowledgeable about Kauai and the needs of Groups- can answer questions and recommend DMCs, Tour Companies, Transportation, Restaurants and Activities.
May be asked to secure outside rentals for functions. Calls and reconfirms all external vendors 48 hours prior to event start date/time.
Works closely with Catering Sales and Conference Services Managers - anticipating their needs and the need's of their clients.
Documents amenity requests in HMS and prepares note cards as required for CSM and Catering Sales Manager.
Qualifications:
About you. Passionate about Catering & Events with a min. of 1 year of similar work experience.
Prior experience working in a hotel is highly preferred.
Exceptional organizational skills and a high level of attention to detail.
Flexible and willing to meet the demands of a 24-hour operation.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Preferred prior experience in a hospitality or event services role at luxury 4 - 5 star resort, hotel or catering and event company.
Strong culinary, beverage and décor knowledge and interest.
Excellent spoken and written communications skills.
Excellent computer skills including Excel, Word, Outlook and PowerPoint.
Experience with Delphi/Salesforce, Diagram Software, and PMS systems preferred.
About us…
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
Designed by Nature work environment
Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
Retirement Planning
Paid Personal Days
Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
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