Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing the highest level of customer satisfaction. During face-to-face customer interaction, the Service Advisor offers service recommendations, impartial advice, and detailed service information and communicates any concerns or special circumstances that impact overall satisfaction. This is an important job in our Jiffy Lube stores and critical to our success. And every J-Team member receives comprehensive training from Jiffy Lube University, our award-winning training program. We even offer Ace Accreditation of up to 32 college credits for completion and certification of Jiffy Lube University courses.
Physical Qualifications:
Must be able to operate equipment such as overhead and floor-mounted oil and grease guns, transmission machines, air conditioner service machines, radiator service machines, hand tools, and basic shop equipment
Must be able to lift and move work-related items up to 50 pounds
Must be able to push, pull, lift, and bend at the knees and waist, twist body at the waist, raise and hold arms overhead, and turn head-neck-shoulders as needed
Job Duties Include, but are not limited to: Used software tools including POSNET Software
Speak with customers by phone, or in person.
Provide information about products and services
Take and recorded orders
Receive and process incoming phone calls from customer or client base
Effectively identified customer concerns over the phone
Determine charges for services requested
Collect deposits or payments
Arrange for billing
Respond to customer inquiries
Communicate with a clear, distinct voice
Maintain effective working relationships with customers.
Maintain a positive and professional phone demeanor
Qualifications:
Previous experience is essential and requires a minimum of 1-year working for a dealership, automotive shop, tire center, or quick lube. Simply put, we're looking for people who can provide exceptional customer service.
Full-Time Perks: Flexible Schedule
PTO
Health Insurance
401(k)
401(k) Matching
Employee Discount
Paid Training
Business Model & Culture: Fast-paced and team-oriented environment
World-class JLU training to meet all challenges
Customer-driven building strong relationships
Value teammates and recognize their contributions
Being inclusive and having equal access to opportunity
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