Facilities and Data Center Technician IV - Day Shift AT2

The AT2 Facilities and Data Center Technician IV must possess an expert level of knowledge and will be responsible for the operational integrity and regulatory compliance of the facilities and data center electrical, mechanical, fire life safety systems, and communications infrastructure.

Please note that this opening is specifically for our AT2 day shift which requires the ability to regularly work from 6:00 am to 4:00 pm EDT Sunday through Wednesday.

Mechanical responsibilities will include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.

Electrical responsibilities will include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load.

Fire Life Safety responsibilities will include wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.

Communications Infrastructure responsibilities will include IFD / MDF / MMR management, structured cabling and supporting infrastructure ownership, and customer space management.

This position will also be directly responsible for the processes that maximize customer uptime in the most cost-effective way by working very closely with the Data Center Manager. Technicians must ensure that data center problems are identified and repaired quickly, contractors deliver quality services, and internal customer demands are met. A Tier IV technician develops creative approaches to keep operational costs to a minimum, improve efficiency, and implement new strategies. The role is an in-person role due to the operational and business needs of the facility.

Duties:

Facilities and data center subject matter expert for electrical, mechanical, controls, and fire life safety systems.

Completion of CoreSite's Data Center Operations Qualification Program to the tier level at which you are hired within the first nine (9) months of employment.

Operate, monitor, maintain, and respond to abnormal conditions in facilities systems. Areas include: Electrical, Mechanical, Communications, Building Monitoring and Control.

Tracking and trending operational characteristics.

Mentoring of junior staff.

Work with the site Data Center Manager to track and complete an aggressive preventive and predicative maintenance schedule

Work with and provides guidance, to the site Data Center Manager to determine maintenance requirements for mechanical and electrical systems

Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction. Ideal candidate will have a demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT

Manage systems to avoid unplanned, customer-impacting outages

Manage the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency

Provide applied mechanical and integrated control expertise for the entire data center

Work as a primary knowledge expert in regard to fire and electrical codes.

Serve in a technical writing capacity in regard to the derivation of procedures for preventative or corrective maintenance activities.

Assist Data Center Manager with the database management of maintenance discrepancies and work with Operations management to resolve site issues based on agreed upon priorities.

Trouble Ticket Management

Work Order Completion Process

Infrastructure projects (Internal/Customer) including cage build-outs, overhead installations, rack and stack.

Navigate and utilize a CMMS system.

Use developed procedures to solve problems

Assist in asset and consumable inventory management.

Responsible for the tracking and proper labeling of all equipment per established procedures.

Ensures that processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to the OSS accordingly.

Provide physical security within the CoreSite premises.

Provide day-to-day exceptional customer service and support.

Incident escalation and report writing

Monitor the building fire alarm system.

Maintain and complete regular facility and security tours documenting and responding to found issues.

Adhere to and promote CoreSite's Principles of Operational Excellence

Requirements

Knowledge, Skills & Abilities:

Knowledge:

Expert understanding of the electrical and mechanical systems used in a facility and data center environment, including, but not limited to the following: electrical distribution and layout, Transformers, PLC's, Generators, Switchgear, UPS systems, STS', ATS' PDU's, Chilled Water Systems, CRAC/CRAH's, Pre-Action Sprinkler Systems

Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety

Expert knowledge of fiber optics / cabling infrastructure and industry best practices.

Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)

Expert knowledge and experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems

Skills:

Minimum of 5-7 years of experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including: Chilled Water Systems, Large Centrifugal Chillers, Cooling Towers, Heat Exchangers, Water Treatment Systems, VFD's and Pumps, HVAC equipment, CRAC/CRAH's, Humidification Systems, BMS and PLC Controls, Emergency Standby Diesel Generator Systems, Fuel/Oil systems, 480/277 and 208/120 electrical generation and distribution, Static UPS Systems, and Double Interlock Pre-Action Systems

Proven leadership skills

Proven expert and laying out, pulling, dressing, and terminating fiber and copper communications cabling.

Experience diagnosing and repairing IT hardware, servers, network switches, structured cabling.

Excellent communication skills, both written and oral including Microsoft Suite (Word, Excel, PowerPoint, Project).

Abilities:

Ability to communicate effectively with customers and internal staff.

Ability to coordinate, supervise and communicate with contractors who perform maintenance or upgrade work on these systems.

Ability to learn quickly and address issues as they arise during normal working hours or after hours.

Ability to operate in and promote a rigorous process-driven team environment

Ability to logically analyze and solve problems

Ability to effectively multi-task multiple projects

Operate Hand and Machine Tools (hammer, drill, saw, etc.)

Operate electrical .