Reports to: Store Management
Position Overview
The sales associate is responsible for maintaining store standards and delivering a positive customer experience. The sales associate will also be responsible for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards, etc.).
Customer Experience
• Greets customers immediately upon entering the store with a smile and sincere non-business like greeting
• Creates a positive first impression for the customer through an energetic attitude and adhering to dress code
• Creates a sparkling clean and organized environment by maintaining store standards and cleanliness
• Provides customers with current relevant information about the product
• Provides quality service in the fitting rooms, follows up with customers in a timely manner and maintains cash wrap cleanliness
• Provides efficient service at the cash wrap, offers Gift Cards, maintains cash wrap cleanliness and captures customer information in the database
• Sincerely thanks all customers for shopping as they exit the store
Cooperation & Dependability
• Satisfactorily completes all duties as assigned by management
• Is punctual and adheres to designated work schedule
• Is flexible and works well with peers and management to accomplish duties
• Demonstrates a sense of urgency to maintain visual standards within their assigned zone
• Follows GUESS Policies and Procedures 100%
• Performs housekeeping duties as required
Miscellaneous Responsibilities
• Participates in and attends all store meetings and other related functions
• Represents a positive attitude toward the merchandise and the company
• Participates in all inventories
• Assumes and completes other duties as assigned by store management
• Some heavy lifting in excess of 30 pounds
• Scheduled shifts may require standing for a minimum of eight hours
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