Collections Representative

ValorVIP
US - Florida - Tampa
June 29, 2024

POSITION OVERVIEW:

Collections Representative

Join our team and grow with us! We need account receivable specialists to respectfully recover past due consumer accounts. As a recovery professional you will complete our two-week professional recovery agent training, then work to resolve open accounts with customers. You will be responsible for using negotiation methodologies, maintaining trustful customer relationships, and ensuring timely payments toward recovery goals.

If you believe you have a persuasive personality and enjoy helping people toward their financial goals, this is the career for you. We provide a professional environment, great pay structure, and plenty of new accounts! You provide the work ethic and professional attitude.

This is an experienced-level position that offers on the job paid training. Compensation is commensurate with experience. Prior contact center experience, experience in customer service, tech support, sales, or back-office support is required.

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POSITION RESPONSIBILITIES:

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

Do you strive for excellence and enjoy helping others? This position is responsible for reaching out to open accounts using the latest contact center technology and ethical recovery strategy. Improve relations with open accounts and promote brand awareness as you become a highly trained expert on products, technology, and business process. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties

Utilize various contact technology and recovery strategies to locate right parties.
Understand the customers situation and identify best means of payment plan.
Negotiate payment terms with empathy, tact, and professionalism.
Make outbound and receive inbound calls.
Follow all required scripts, policies, and procedures.
Respond effectively to common challenges to collection calls while discussing means of resolving open accounts.
Meet monthly goals and perform other assigned duties.
Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.
Adhere to all attendance and work schedule requirements.

CANDIDATE QUALIFICATIONS:

WONDER IF YOU ARE A GOOD FIT?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues

Read the full job description and apply online on the recuiter's web-site

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