Territory Service Representative - Ft. Myers FL

NOVO Building Products
US - Florida - Punta Gorda
April 26, 2024
Customer Services

* Territory Service Representative | Ft. Myers, FL*

*Job Category*:* Field Service *Requisition Number*:* TERRI002807 Showing 1 location *Job Details*

*Description*

* Travels to all assigned stores on a regular, pre-determined call schedule.

* Stock replenishment orders within 36 hours of when they are delivered to store

* Maintains appearance of Empires product in the store by cleaning, culling, placing suggested orders, preparing returns and credits and making sure point-of-purchase materials are up to date and in-place.

* Manages strong relationships with store personnel (store management, red vest, MST, etc.)

* Maintain accurate inventory by making Focus & Cycle Counts adjustments and/or notifying customers of necessary changes when appropriate.

* Provides training to store personnel on Empire products and services.

* Demonstrates high standards of conduct, professionalism, courtesy, ethics, and can do attitude when representing Empire.

* Analyzes performance, product mix, market conditions, and new product opportunities and recommend changes when appropriate.

* Facilitate store reset activity with the NHC Store Planning Team as required.

* Participates in special events held by customers (i.e., Grand Openings, Contractor Nights, Product Knowledge Training, etc.).

* Manages all expenses per Corporate Policies and Procedures.

* Builds relationships with home center store management and employees

* Service standards include:

* Customer relationship and interaction

* Cleanliness and presentation at point-of-purchase

* Inventory accuracy and condition

* Plan-o-gram integrity and performance

POSITION REQUIREMENTS

* A valid un-restricted (other than for vision correction) drivers license.

* High school diploma. Vocational training in construction skills and or inventory analysis helpful.

* Evidence of current and on-going vehicle insurance coverage.

* Good organizational, analytical, and time management skills.

* Selling, communication and interpersonal skills. Must be fluent in English, both written and verbal. Must demonstrate courtesy, diplomacy, tact, and a proven ability to foster relationships based on integrity and professionalism.

* Excellent product knowledge. Building products/materials industry sales experience and/or retail experience (especially home center or lumberyard experience) is helpful.

* Basic math skills.

* Self-motivation (aggressiveness), self-direction and ability to work independently.

* Ability to meet all the physical requirements

* Ability to use a Pocket PC (NHC), computer and company email within 30 days of position assignment, and ability to learn additional computer skills as needed.

#NHC

*Qualifications*

*Skills*

*Behaviors*

*Preferred*

*Team Player*:* Works well as a member of a group

*:*

*Motivations*

*Preferred*

*Self-Starter*:* Inspired to perform without outside help

*:*

*Education*

*Preferred*

High School or better.

*Experience*

*Licenses & Certifications*

*Preferred*

Drivers License

Associated topics: answer, associate, call center, client service, customer care associate, customer care specialist, customer service representative, phone, support, telephone

Read the full job description and apply online on the recuiter's web-site

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