Position Specifics Department:
Service Reports to:
Service Manager or Aftermarket Manager Supervises:
None Purpose Supports sales and service departments by profitability managing pickup and delivery of equipment.
Centralized contact for scheduling all equipment requests received from Sales Managers, Sales professionals, Service Managers and Service Advisors.
Responsibilities Unload and load equipment on or off trucks per customer or sales professionals Determine items to have PDI'ed and moved to the front.
Organize the lot and manage inventory every month Manage the serial numbers Answer phones, texts and emails Organize the lot, equipment, pallets, inside building and other related items.
Call customers and schedule day and times for pick up or delivery Check inventory daily to see what needs to be completed, put away, brought to the front, etc.
Optimizes vehicle assets to improve routing and capacity, ensuring timely pickup and deliveries Communicates accurate pickup/delivery dates and details with internal and external employees Ensures compliance with federal, state, and local transport and vehicle regulations, reporting and permitting processes Manages lifecycle of equipment, aids in determination of transportation needs and required capabilities within budget May participate in Service EDUCATE Training programs required for the development of skills and knowledge Experience, Education, Skills and Knowledge Understanding of delivery logistics and regulatory delivery practices Must be organized Must be able to lift 50lbs Experience working in a fast-paced team environment Knowledge of basic computer applications, Microsoft programs as well as scheduling applications Basic machinery and vehicle capability knowledge Experience communicating effectively verbally over the phone and in person, as well as in writing High School Diploma, GED, or equivalent experience required Must have a good sense of humor
Associated topics:
coordinator, crane, dockworker, fulfillment, logistics agent, logistics support, palletizer, servicer, warehouse, warehouse technician
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