Job Title: Floating Retail Specialist - Sales Repair & Tech

Asurion
US - Florida - Jacksonville
July 2, 2024

Job Title: Floating Retail Specialist - Sales, Repair & Tech

LOB: Customer Solutions InStore

If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you. Apply now if you are a customer service & sales focused individual with troubleshooting and electronic repair skills, looking to build authentic relationships!

Starting Pay - $17.65, per hour + maximum incentive potential of up $700/month, based on performance

What you will do:

Travel to locations within the district as advised by the District Manager and maintain schedule flexibility. (Other Supporting Locations Include: 725 Nautica Dr. Jacksonville, FL 32218 / 11113 San Jose Blvd Jacksonville, FL 32223)
Be the face of Asurion and deliver award-winning, personalized customer experiences
Provide technical expertise, troubleshoot, and repair customer electronic devices
Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging
Responsible for monitoring virtual messaging platforms, based on business needs upselling Asurion home+ products
Complete initial 5-week training, including Apple & Samsung Certifications
Manage inventory
Partner with cross-functional teams to deliver programs/processes and provide feedback
Responsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairs
Sharing feedback with leadership regarding process opportunities within the store
Drive own vehicle safely and responsibly to and from locations in a variety of situations including heavy traffic and inclement weather.
Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customers needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
Other duties as assigned.

If youre a good fit for the job, youll have:

1+ years of customer service/sales experience
6+ months experience with product service support or electronics troubleshooting (preferred)
Ability to work a flexible retail schedule, based on business needs while supporting in store, schedule may vary between 10am-9pm, avg. 5 days/week; while supporting messaging support, schedule may vary between 10am-11pm, avg. 1-3 days/week
Must be willing to travel a radius of up to 50 miles from store to store, supporting multiple store locations, with limited notice
Travel for this position should be expected up to 100% of the time.
Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience
A completed background check (criminal and drug test)
Basic knowledge of Microsoft Office
Knowledge of mobile devices and operating systems
For messaging support, required that employees work in a distraction-free workplace and is ergonomically set to meet the companys standards
Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
Must have a hard-wired internet connection (Wifi or Hotspots are not allowed)

We take care of you:

Certifications & ongoing training
Competitive hourly pay&performance-based bonuses
Benefits Health, Dental, Vision and more
Paid Time off
Career growth opportunities
Skills development and hands-on training
Uniform allowances
Mileage Reimbursement
And more! Asurion offers a wide range of perks and benefits for mental, physical and financial health

Get to know us:
Asurionisa global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position.Our products and services help 350M+ customers worldwide.

NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.
ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.

THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING

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Read the full job description and apply online on the recuiter's web-site

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