STARTING WAGE: $15.75 PER HOUR
Job Summary: Oversees the nightly operations of the front desk of the hotel and staff.
Qualifications: Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Essential Job Functions:
• Checks guests in and out of hotel when needed.
• Performs complete night audit functions.
• Provides written documentation to supervisor of all errors found relative to rates, rate codes, adjustments, etc.
• Distributes reports to all areas needed.
• Works with both lodging & gaming systems in processing reservations.
• Corrects any problems that may arise during close day procedures.
• Addresses guest complaints and problems that may occur during designated shift.
• Able to correctly and procedurally register guests in accordance to established service standards.
• Obtain appropriate amount of credit/payment for guests stay
• Issue room keys to registered guests
• Able to correctly and procedurally settle/close out guest accounts upon their departure
• Able to correctly and procedurally close out shift at the end of their shift
• Must be able to lift up to 25 lbs; and be able to, walk, push, pull, grasp, reach, stoop, bend, twist and climb up and down stairs.
• Must be able to understand and communicate in English.
• Must be able to work a variety of hours, holidays and weekends.
• May be required to perform other duties as assigned.
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