Overview
As a Senior Atlassian System Administrator with Certara, you are part of a global, fast-paced IT organization. Our primary mission is to provide capable & resilient world-class assistance to professional services, software, and corporate business units, ensuring our team members have the access and ability to perform at the highest level in service of our customers.
The Senior Atlassian System Administrator is a vital position that bridges the gap between engineering, product management, and customer success teams. The main goal of this role is to ensure that the features and functionalities in the Atlassian suite align with the needs and expectations of the customers and that product performance and quality are measured and improved continuously. Reporting to the Head of Service Delivery, you'll help shape and deliver the direction our solution takes in the future, ensuring at all times it meets the needs of our customers.
The role requires a passion for supporting team members and using technology to facilitate a better end-user experience for business users. This role is a core member of the Service Desk and should be comfortable being both hands-on in the actioning of support requests and collaborating with operations and infrastructure team members while ensuring appropriate support of knowledgebase articles and documentation for the greater IT organization with key compliance requirements:
SOX, ISO 9001 / 27001, SOC2, etc.
The core responsibilities of this position include:
Primary Duties:
Project Work
Miscellaneous/Other
Certification - Examples appropriate to the role:
Qualifications
The ideal candidate will have extensive experience/knowledge of the Atlassian suite of productivity apps, standard associated technologies, and third-party products. A significant subset of these skills is desired:
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