[Customer Service / Remote] - Anywhere in U.S.
/ Up to $85K per year / No support experience needed - As a Creative Technology Support Associate you'll:
Directly respond to requests from new and experienced Runway users via email and chat; Investigate and escalate problem reports for product or billing transactions to appropriate teams; Collaborate with Engineering to resolve customer issues or reported bugs with a sense of urgency; Engage with the Product team to translate customer feedback into actionable product updates and improvements; Author and maintain internal and customer-facing knowledge base documentation.
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