Job Summary:
WHAT THIS ROLE WILL DO
• Greet Premium Seat guests; scan tickets, issue seat credentials, and usher guests to their box/seat.
Upsell VIP boxes, reserved seats, and other premium items during events at the Fillmore Auditorium.
• Serve as a resource of information for VIP clients regarding their experience within the venue.
• Give proper recognition to season and series patrons, Live Nation Executives and VIP clients to instill appreciation for their membership and patronage.
• Coordinate operations on night of shows with Operations Manager, servers and security.
• Build strong relationships with VIP clients and have the ability to anticipate their needs.
• Give constant observation of VIP Boxes, VIP Club, and reserved seats to ensure guests are receiving highly personal service at all times.
• Maintain articulate vocabulary with the ability to adapt and socialize with current audience.
• Maintain exemplary and professional grooming standards.
WHAT THIS PERSON WILL BRING
Required:
• High School Diploma or equivalent.
• Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving.
• Experience in selling to high-end, VIP clients.
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills.
• Ability to diffuse possibly volatile situations with tact and diplomacy.
• Must have a flexible schedule.
J ob Expectations:
• Applicants MUST be able to work major holidays and weekend (Friday/Saturday/Sunday) events throughout the year. This includes Halloween, Thanksgiving, and New Year's Eve.
• Shifts schedules vary; shifts will be in the evening on event days only.
• Position requires extended periods of prolonged standing, walking, and climbing stairs.
• Must be able to lift or move up to 25 lbs using proper lifting techniques
Pay - $20/hr
• The expected compensation for this position is:
$18.29 USD Hourly
• Pay is based on a number of factors including market location, qualifications, skills, and experience.
•
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