Customer Internet Support Specialist

Razzo Link Inc
US - California - Santa Rosa
June 21, 2024

Are you passionate about helping people with their internet needs? Do you enjoy solving technical issues and providing exceptional customer service? Join our small, family-oriented business as a Customer Internet Support Specialist ! We offer a great work-life balance with hours Monday to Friday, 8 AM to 5 PM, and are willing to train the right candidate.
About Us:

We are a close-knit team dedicated to providing outstanding internet services to our community. Our family-oriented atmosphere ensures that every team member feels valued and supported. We believe in work-life balance and offer a friendly, collaborative environment where you can grow both personally and professionally.
Key Responsibilities:

Provide technical support to customers experiencing internet connectivity issues.
Troubleshoot and resolve internet service problems via phone, email, and remote access.
Assist customers with setting up and configuring internet equipment.
Maintain detailed records of customer interactions and technical issues.
Escalate complex technical issues to higher-level support or management as needed.
Educate customers on best practices for optimizing their internet service.
Collaborate with team members to improve support processes and customer satisfaction.
Qualifications:

Familiarity with basic troubleshooting knowledge for internet and networking issues.
Excellent communication and customer service skills.
Strong problem-solving abilities and attention to detail.
Willingness to learn and adapt to new technologies and procedures.
Ability to work effectively in a team-oriented, family-focused environment.
Previous experience in technical support or customer service is a plus, but not required.
Experience with troubleshooting routers and home networks is preferred.
Why Join Us?
Willing to Train:
No prior technical support experience? No problem! We are willing to train the right candidate who is eager to learn and grow.
Advancement Potential:
We believe in promoting from within and providing opportunities for career advancement.
Family-Oriented Business:
Work in a supportive, family-like atmosphere where your contributions are valued.
Great Work-Life Balance:
Enjoy a consistent Monday to Friday, 8 AM to 5 PM schedule, allowing you to maintain a healthy work-life balance.
Salary:
Based on experience.
If you are ready to join a team that values your skills and dedication, we would love to hear from you! Apply today to become a part of our family-oriented business and start a rewarding career as a Customer Internet Support Specialist.
Company Description Established in 2003 and based out of Monterey, San Benito, Santa Cruz and Santa Clara Counties providing high speed wireless internet connectivity to rural communities. We were one of the first wireless internet service providers to launch high speed wireless internet to these areas and have maintained current technologies to keep up with the growing demand for high speed internet connectivity to underserved rural communities. Company Description Established in 2003 and based out of Monterey, San Benito, Santa Cruz and Santa Clara Counties providing high speed wireless internet connectivity to rural communities. We were one of the first wireless internet service providers to launch high speed wireless internet to these areas and have maintained current technologies to keep up with the growing demand for high speed internet connectivity to underserved rural communities.
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Read the full job description and apply online on the recuiter's web-site

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