Sr. IT Support Specialist

PerimeterX
US - California - San Mateo
February 1, 2024

* Sr. IT Support Specialist
• Sr. IT Support Specialist*
San Mateo
IT
At PerimeterX, we are looking for a SaaS Systems Administrator whose main responsibility is to offer assistance to computer system users. This may be with hardware, such as laptop computers, or with software programs. You'll generally track all instances of support by creating IT tickets using ticket-tracking software and updating the status of each ticket as you successfully assist each user with their issues. This assistance may be conducted via Zoom, e-mail, or phone.
• Manage and dispatch Helpdesk support requests through the JiraSD ticketing system
• Provide technical troubleshooting expertise and handle escalations to resolve various hardware and software upgrades, repairs, and general support
• Optimize the On/Off-boarding Process: equipment procurement, account management, deployment, and training
• Assist in maintaining documentation for helpdesk policies and user support
• Assist in equipment and software inventory and asset tracking
• Complete special projects as requested and document all IT procedures
• Ability to manage multiple tasks and priorities
• Regular vendor meetings to stay up to date on new technology releases
• Own routine IT optimization and improvements (eg. health-checks, monthly patching, preventive hardware refresh, and internal app store)
• What we are looking for from you (Requirements). * 3+ years of IT Support experience in a small or medium IT environment
• Must have experience with macOS, Microsoft, Jamf, Slack, and Google Workspace
• Nice to have: OneLogin, InTune, Zoom, BetterCloud, Atlassian, SentinelOne, or other cloud-based applications as well as SAML/SSO, SOC2 compliance, and ITIL.
• A desire to resolve all types of IT-related issues by being solution-minded and having the ability to be creative when required
• A sense of urgency and a commitment towards timely completion of requests
• Attention to detail and commitment to quality and confidentiality
• The ability to work independently with little need for direct supervision
• A keen sense for finding missing opportunities to elevate the team to new standards
• Knowledge of proper endpoint security management and protection on devices
• Making a difference in a leading-edge SaaS security category, protecting real organizations from material threats to their business.
• Being part of a successful fast-growth business and organization.
• Work with some of the most well-known brands in e-commerce, travel, hospitality, retail, and enterprise SaaS
• Automatic cell phone allowance
• Exceptional 401K, Unlimited PTO, and Health Benefits
• Fresh PerimeterX SWAG
• What you will be doing at PerimeterX. *Why you should join the PerimeterX team. *
PerimeterX is the leading provider of application security solutions that keep your web business safe in the complex digital world. Delivered as a service, the companys Bot Defender, Code Defender, and Page Defender solutions detect risks to your web applications and proactively manage them, freeing you to focus on growth and innovation. Bringing together an elite engineering team, security research to continually update its solutions with current intelligence, and best-in-class customer enablement and support, the worlds largest and most reputable websites and mobile applications count on PerimeterX to safeguard their consumers digital experience. PerimeterX is located in San Mateo, California, and on the web at ***
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