Live Operations Specialist

Live Operations Specialist Sacramento , California Remote Eligible in California - J0071222
Apply Now At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet.
That's why we need smart, committed people to join us.
Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.
We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Step into a new era of innovation and legacy with Clutter.
We're thrilled to join forces with Iron Mountain, a bold move that pushes storage solutions to new horizons.
By teaming up, we're rewriting storage norms, merging our future-focused mindset with Iron Mountain's industry expertise.
Join us to be a part of the global storage revolution.
Clutter is your ultimate destination for moving and storage.
Our cutting-edge technology offers the most affordable, flexible, and dependable service nationwide.
With our seamless logistics platform, we're disrupting the $60B/year self-storage and moving industries.
Our mission is simple:
to make lives more convenient, letting you enjoy what you love.
We're devoted to stress-free, affordable services, achieved through exceptional people, smart tech, and pristine spaces.
Driven by convenience, security, and flexibility, we're not just archiving documents - we're crafting personalized storage experiences.
Our goal is to simplify lives and protect what truly matters.
Stay updated on our innovations, unique insights, and the chance to reshape storage standards.
Experience a career that blends innovation and legacy - welcome to Clutter, now seamlessly integrated with Iron Mountain.
Embark on a transformative journey where challenges fuel opportunities, change is constant, and together, we redefine storage's core.
ABOUT THE ROLE
The ultimate problem-solvers and adaptable to any situation, our Live Operations Specialists are responsible for maintaining the day to day success of our field operations and will resolve complex issues with poise and professionalism.
We are looking for resilient Live Operations Specialists to join this collaborative, fully-remote team.
Team members can be based anywhere in AZ, CA, CO, CT, FL, GA, IA, ID, IL, KS, KY, LA, MA, MD, MI, MN, MO, NB, ND, NJ, NV, NY, OH, OK, OR, PA, SD, TN, TX, VA, WA, WI
ABOUT THE OPPORTUNITY
$22.68 per hour starting pay
Schedules - Our start times vary from 4:
00am to 9:
30am PST
Full Health Benefits for you and your family (Medical, Dental, and Vision)
Equipment - A Mac laptop and headset for work usage
Flexibility to work remotely from any of the following states:
AZ, CA, CO, CT, FL, GA, IA, ID, IL, KS, KY, LA, MA, MD, MI, MN, MO, NB, ND, NJ, NV, NY, OH, OK, OR, PA, SD, TN, TX, VA, WA, WI
RESPONSIBILITIES
Become the resident expert on the Clutter platform, processes, and policies
Provide support for our movers over the phone
Use internal tools to dispatch and schedule orders for our field teams to complete
Use good judgment and strong communication skills to ensure escalations are solved efficiently
Quickly respond to internal issues and escalations to resolve any issues in the field
Work cross-functionally with other departments to prioritize, coordinate and apply resources as needed
THE IDEAL CANDIDATE
Bachelor's degree from a university preferred
Availability to work on weekends required
High speed Internet connection required
3+ years of professional experience in a similar, customer-facing role
Consistent track record of success
Passion for technology and respect for the process
Self-starter, possesses flexibility to work in a fast-changing environment with flexible shifts and ambiguous situations
Strong communicator who enjoy building rapport with other stakeholders and resolving complex issues
Experience or understanding of how to work and collaborate with a remote, distributed team
WHAT'S IN IT FOR YOU?
Be part of an ever evolving global organization focused on transformation
Have a support system where you have a safe place to voice your opinion and share feedback
Open space to be creative, strategize, brainstorm, and plan for the future success of IRM
Global connectivity to learn from 27,000+ teammates across 63 countries
Be part of a winning team who embrace diversity, inclusion, and our differences
Clutter, now an Iron Mountain company, is committed to fostering a diverse & inclusive work environment, where each team member is empowered to bring their whole self to work.
We believe that diverse teams are more successful and that experience comes in many flavors.
We are, of course, an equal opportunity employer, but we see that as the floor set by law and not the ceiling.
Come join us.
Reasonably expected salary range:
$41,900.00 - $52,400.00
Category:
Transportation Administration
• transportation
• Clutter
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries.
We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts.
Take a look at our history here .
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.
Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to ***.
See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity.
We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition:
J0071222
•