Help Desk Support Services
McClellan, CA
Position Responsibilities:
Under general direction, provide 24/7 phone and on-site support for personnel and phone/remote desktop support for remote and TDY personnel. Support will cover a wide range of desktop hardware and software, common IT services, and specific applications on all unclassified and classified secret information systems. Responsible for providing second-tier support to end-users for PC server, mainframe applications, and hardware. Handles problems that the first tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise. At a minimum the Help Desk Support Services - Senior will be required to perform the following tasks:
Document incidents using the ticket tracking system and create and publish knowledge base articles when applicable.
Meet established service level metrics for call response, technical support, and customer service.
Resolve trouble calls using desk-side support, remote desktop, phone, and/or through email.
Respond to requests for network account modifications to include but not limited to account creation, configuration, deletions, and password/PIN resets.
Develop and maintain a computer image library, which includes but is not limited to desktop, laptop, tablet and thin client computers with system images.
Perform computer re-imaging, assist users with data backup and restore, and installation of software applications.
Work as a workstation administrator.
Setup computer systems with external monitor(s), switch box, keyboard, mouse, smart card readers, printers or any other approved external peripheral.
Assist with the set-up of IT in training classrooms and conference rooms as required.
Perform the manual installation of approved software, software patches, and security updates to client systems when required.
Perform troubleshooting of incidents and issues on approved software applications, computer systems, printers, scanners, and other approved connected peripherals.
Maintain approved software applications, computer systems, printers, scanners, and other approved connected peripherals.
Notify the government when IT consumables, such as printer ink or toner, are low in stock and need to be replenished.
Monitor logs and automated systems for DMEA IT system outages and incidents affecting multiple end users and initiate incident response procedures.
HBSS, ACAS and SCCM experience is a plus.
Position Qualifications:
Education:
Bachelor's degree. Additional experience, education and training (commercial and/or military) may be considered in lieu of a degree.
Associate degree acceptable with 10+ years of experience and/or additional experience, education and training (commercial and/or military) may be considered in lieu of a degree.
Experience:
Minimum of 5 years of experience in help desk or information technology industry
Certifications:
Must possess one of the required baseline certificates under the DoD 8140.03 - Information Assurance Technology (IAT) Level II. Note: Some military training course may be considered in lieu of 8140.03 IAT Level II certification.
CCNA Security
CySA+
GICSP
GSEC
Security+ CE
CND
SSCP
Highly desired to have the following computing environment certificates but will have 1 year upon hiring to complete both certifications:
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD102).
Other Microsoft certifications will be considered.
• cjjobs
Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status").
United States - CA - CA - Sonora
July 4, 2024
Triage Staffing is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Sonora, California. & Requirements • Specialty: ICU - Intensive Care Unit • Discipline: RN • Start Date: ASAP • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type:...
United States - CA - CA - Grizzly Flats
July 4, 2024
NAPA/BAY AREA EMERGENCY MEDICINE NOCTURNIST POSITION AVAILABLE! Candidates MUST have a pending or CA License. • This option is not available for visa candidates. • Hospital sponsored 1099-Independent Contractor Emergency Medicine Nocturnist position working 8-12 (8) hr. • shifts per month 10PM-6AM...
United States - CA - CA - Palm Desert
July 4, 2024
Triage Staffing is seeking a travel Occupational Therapist for a travel job in Palm Desert, California. & Requirements • Specialty: Occupational Therapist • Discipline: Therapy • Start Date: ASAP • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel Travel...
United States - CA - CA - Pinole
July 4, 2024
1335 Pinole Valley Rd,Pinole,California,94564-1384,United States of America DaVita is Hiring! We are looking for a Patient Care Technician (PCT) to join our amazing team! If you are looking to give life in an outpatient dialysis center. You can make an exceptional difference in the lives of our...
United States - CA - CA - Burlingame
July 4, 2024
Triage Staffing is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Burlingame, California. & Requirements • Specialty: OR - Operating Room • Discipline: RN • Start Date: 07/29/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel...
United States - CA - CA - Sacramento
July 4, 2024
Are you seeking a new assignment as an interventional radiologist? Look no further - let CompHealth connect you with numerous open positions, some of which are not posted anywhere else. • We handle all the details, including housing and credentialing, and our services are always free for you. • The...
United States - CA - CA - Porterville
July 4, 2024
Get in touch with a Weatherby consultant today to learn more about this and other opportunities available now. • Must have active state license • BC or BE required • Weekdays, Days • ACLS required • 35 - 40 patients per day • Biopsies, excision required & phototherapy, electrodesiccation,...
United States - CA - CA - Visalia
July 4, 2024
Triage Staffing is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Visalia, California. & Requirements • Specialty: Labor and Delivery • Discipline: RN • Start Date: ASAP • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel Travel...
United States - CA - CA - Victorville
July 4, 2024
Aequor Healthcare is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Victorville, California. & Requirements • Specialty: ED - Emergency Department • Discipline: RN • Start Date: 07/15/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours • Employment Type:...
United States - CA - CA - Upland
July 4, 2024
Triage Staffing is seeking a travel nurse RN Telemetry for a travel nursing job in Upland, California. & Requirements • Specialty: Telemetry • Discipline: RN • Start Date: ASAP • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel Travel Nursing: Telemetry...
United States - CA - CA - Hanford
July 4, 2024
Nurse First is seeking a travel Physical Therapist for a travel job in Hanford, California. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 07/22/2024 • Duration: 13 weeks • 40 hours per week • Shift: 10 hours, days • Employment Type: Travel Looking for a great...
United States - CA - CA - Redding
July 4, 2024
Triage Staffing is seeking a travel nurse RN Telemetry for a travel nursing job in Redding, California. & Requirements • Specialty: Telemetry • Discipline: RN • Start Date: 07/29/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel Travel Nursing:...
United States - CA - CA - Chico
July 4, 2024
Triage Staffing is seeking a travel Cath Lab Technologist for a travel job in Chico, California. & Requirements • Specialty: Cath Lab Technologist • Discipline: Allied Health Professional • Start Date: ASAP • Duration: 13 weeks • 60 hours per week • Shift: 12 hours, nights • Employment Type: Travel...
United States - CA - CA - Los Angeles
July 4, 2024
Triage Staffing is seeking a travel Cath Lab Technologist for a travel job in Los Angeles, California. & Requirements • Specialty: Cath Lab Technologist • Discipline: Allied Health Professional • Start Date: 07/15/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, days • Employment...
United States - CA - CA - Eureka
July 4, 2024
Triage Staffing is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Eureka, California. & Requirements • Specialty: OR - Operating Room • Discipline: RN • Start Date: 08/05/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel Travel...
United States - CA - CA - Santa Cruz
July 4, 2024
TotalMed Allied is seeking a travel Physical Therapist for a travel job in Santa Cruz, California. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: ASAP • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel We are seeking a...
United States - CA - CA - Salinas
July 4, 2024
Triage Staffing is seeking a travel Physical Therapist for a travel job in Salinas, California. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: ASAP • Duration: 13 weeks • 60 hours per week • Shift: 12 hours, nights • Employment Type: Travel Travel Rehab: Physical...
Southwest Physician Opportunities
United States - CA - CA - Murrieta
July 4, 2024
LW-1015 Primary Care Physician wanted for the Temecula Valley - less than an hour from San Diego or Palm Springs, just 30 minutes to Riverside and 90 minutes from the Los Angeles Metro. Located in the City of Murrieta and Hemet, this valley is famous for their local wineries, world-class...
United States - CA - CA - Marina del Rey
July 4, 2024
Overview Select Physical Therapy is seeking an outpatient Physical Therapist (Ortho/Oncology) in Marina Del Rey, CA Our physical therapy center in Marina del Rey, CA is looking for a licensed Physical Therapist that is a motivated - self starter, looking for mentorship and continued learning. • We...
United States - CA - CA - Lynwood
July 4, 2024
Triage Staffing is seeking a travel CT Technologist for a travel job in Lynwood, California. & Requirements • Specialty: CT Technologist • Discipline: Allied Health Professional • Start Date: 07/29/2024 • Duration: 13 weeks • 48 hours per week • Shift: 16 hours, evenings • Employment Type: Travel...
United States - CA - CA - Ridgecrest
July 4, 2024
Triage Staffing is seeking a travel Physical Therapist for a travel job in Ridgecrest, California. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 07/15/2024 • Duration: 13 weeks • 60 hours per week • Shift: 12 hours, nights • Employment Type: Travel Travel Rehab:...
United States - CA - CA - Carmichael
July 4, 2024
Immediate need for an Occupational Therapist with SNF experience in some capacity! This 13-week assignment is located just outside of Sacramento, CA and requires an active California license. The schedule is TBD, however 36 hours per week are guaranteed. Apply today to work with a supportive team! •...
United States - CA - CA - Marysville
July 4, 2024
Slate Healthcare is seeking a travel Physical Therapist for a travel job in Marysville, California. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 07/15/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel Physical...
United States - CA - CA - Lodi
July 4, 2024
Triage Staffing is seeking a travel nurse RN Med Surg for a travel nursing job in Lodi, California. & Requirements • Specialty: Med Surg • Discipline: RN • Start Date: ASAP • Duration: 8 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel Travel Nursing: Med/Surg Lodi •...
Southwest Physician Opportunities
United States - CA - CA - Yuba City
July 4, 2024
DN-1020 Psychiatrist wanted to join Northern California FQHC, All Out-patient, perform either Adult or Adult with Child and Adolescent Psychiatry with Pharmacology and Psychotherapy, evaluate patients and help oversee our Behavioral Health Team which included (2-FNP s, 3 LCSW), average 12-14 patient...
United States - CA - CA - Tracy
July 4, 2024
Nurse First is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Tracy, California. & Requirements • Specialty: Med Surg / Telemetry • Discipline: RN • Start Date: 08/05/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, days • Employment Type: Travel Nurse...
United States - CA - CA - Bishop
July 4, 2024
CrossMed Allied is seeking a travel CT Technologist for a travel job in Bishop, California. & Requirements • Specialty: CT Technologist • Discipline: Allied Health Professional • Start Date: 07/15/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours • Employment Type: Travel Job Details •...