Location
Los Angeles,CA
Description
Our Client, a leader in commercial real estate and facilities/asset management is seeking to add a Receptionist to its team. This role will work in Los Angeles, CA and can work any 5 days between Monday-Saturday. Hours can be any 8 hours from 8-8pm (40 hour work week). This is a contract to hire role that pays $21 - 22.50 per hour. Upon conversion this role offers increased compensation,an annual bonus plan, and a strong benefit package.
Responsibilities:
• Support a concierge desk that is open 365 days per year, should expect a schedule that includes weekends and holiday shifts on an as needed basis.
• Provides personal services to visitors and office tenants such as arrangement of transportation & travel arrangements, wayfinding, parking validations, reception services, specialized amenities, meal & activity reservations, and guest & administrative support, etc.
• Assists with administrative support and tasks, shipping, catering & events planning, coordinating car detailing, laundry & dry-cleaning services, gift & package orders and other services as needed.
• Displays a warm friendly, professional greeting to all those entering the property.
• Answers telephone in friendly, professional manner.
• Maintains accurate records of service requests and status.
• Maintains records and logs of service requests and visitor requests by tracking their status.
• Responds promptly with accurate and thorough information according to the specific request.
• Arranges and confirms recreational, dining, and/or business activities.
• Maintains a file of services including transportation sources, accommodations, and referral contacts.
• Serves as point-of-contact for the facilities team as representative of the Workplace Concierge team.
• Follows security and emergency procedures as defined for the property.
• Responds to emergency situations in a calm, efficient manner.
• Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
Qualifications:
• A minimum of 1 year of Front Desk, Concierge, customer service or other hospitality experience is preferred.
• HS Diploma or GED required. Bachelor's degree or professional hospitality accreditations preferred.
• MS Office; Outlook, word, excel, PowerPoint
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
• Good organizational and strong problem-solving skills.
• Warm and engaging demeanor and has the ability to assess circumstances, empathize and offer help.
• Utilizes a high level of attention to detail as well as strong interpersonal skills.
• Ability to work flexible work schedules based on office needs.
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