AWS Application Support Engineer
This position involves Service management for an AI project. Will guide/support customers for smooth digital transformation operation.
Duties:
• Technical support and configuration change design on AWS S3, EC2, serverless component, LakeFormation, & Snowflake .
• Help the hands-on setup and issue solving using IT knowledge including Network, Windows desktop, and MS SQL server .
• Discuss with offshore team, and IT management/members in the U.S (both local and National).
• Create/Update documents for system monitoring reports, User guidelines, and solution diagrams with the supervisor.
This position involves project support of digital transformation p latform development and Data analysis environment , Customer/stakeholder communication management support.
• Discuss with stakeholders in the U.S. and the IT Delivery team for issue-solving and smooth implementation.
• Guide users to onboard the Data Exchange platform, e.g. Access permission assessment for each user to the appropriate dataset, new user registration support, VDI Setup support
• Create/Update any document for reporting, User guide, and Process design with the supervisor.
QUALIFICATIONS
• 3+ years of IT delivery support
Superb collaborator and communicator, comfortable, confident, and experienced in guiding abstract into actions
Customer communication skills and experience working with customer support throughout the development cycle
Take ownership and resolve complex technical issues for high customer satisfaction
Broad understanding of the data landscape and technologies, and the entertainment industry
Analytical and passionate approach to details
• 5+ years of IT capability
Experience supporting an application operation and development in the AWS environment is required.
Familiarity with common IT support for Windows OS, Mobile application , and system operation
General IT infrastructure and network knowledge are required . (e.g. DOS command, Proxy, Firewall, Authentication)
Basic DBMS skill (SQL query , Administrator for MS SQL server ,) is required.
Experience or working knowledge with Microsoft Office (Word, Excel, PowerPoint)
Technical ability to support and maintain hardware and peripheral devices (Smartwatches, Security cameras) is plus .
General knowledge of requirement designing and testing and drafting operation manuals for user experience is plus.
Experience with Project management tools (MS Teams, JIRA, Confluence, etc.) is plus
Application knowledge in the entertainment industry preferred.
Company Description
TenTek has been in business since 1989 and is recognized as a leading staffing provider of tech professionals to a growing client base.
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