Sales Representative - Alarm Systems

Securitas Electronic Security
US - California - Irvine
April 20, 2024
Sales

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes.
More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience.
With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services.
To learn more, visit securitastechnology.com.

Client Success Specialists, North America, is focused on our SECURITAS XaaS and Core portfolio.
This team partners with the marketing lead generation team, regional sales and North America National sales teams to develop sales opportunities through lead qualification, opportunity development, solutions recommendation and closing the deal with our SECURITAS XaaS Services portfolio.
Building strong relationships and establishing clear lines of communication with external clients, technical team members and internal employees is critical in this role.

The Client Success Specialist is the sales support resource for the entire SECURITAS TECHNOLOGY portfolio, but focused primarily on the needs of our Commercial and Residential North American needs.
This individual will possess exceptional presentation and sales skills, driving execution of sales qualification, and efforts for SECURITAS XaaS and Core and XaaS subscriptions.
The goal of all initiatives is to match the right customer with the right solution to drive engagement of SECURITAS This role is remote to the North America, preferably within the Mountain/Pacific time zones.

Duties and Responsibilities

Follow up on all new and existing customer inquiries, based on geographic and vertical alignment; including acquisitions, reactivations and upsells
Monitor all channels (email, phone, leads, video conference, social) and offer exceptional proactive & on-demand product guidance and support
Troubleshoot customer problems and differentiate user error vs.
valid technical issues
Be a active team member by participating in all communication channels, attending assigned meetings
Support clients and account executives with add upgrades/renewals/resigns

Daily Task

Identify client needs, present XaaS and Core portfolio to provide a more qualified prospect to the Core Security Consultant (10%)
Hear beyond the customers tactical request, consult with empathy towards a solution that leverages product portfolio (50%)
Stay up to date with new products, new services and pricing related to (5%):
- Core Security, Data Analytics Trends, Access Control, Video Surveillance
- Network Solutions (Cybergenic Solutions, Cyber Security)
- Emergency Preparedness, Occupancy Screening (Visitor Management)
Continuously monitor customer account activity to ensure continued use and success of the existing solutions (5%)
Alert manager and escalate issues that are impeding customer success when requests cannot effectively be resolved to the appropriate party (5%)
Complete all task and activities within CRM (Salesforce) (5%)
Complete all call/dialing activities within provided call center dialer (Five9/TBD) (5%)
Attend required company meetings as assigned by Manager and/or Sr.
Director (5%)
Attend all Five9/Ring Central/Avaya (Dialer) Shifts as assigned by Manger and/or Sr.
Director (10%)

Read the full job description and apply online on the recuiter's web-site

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