Title:
Customer Service Professional Location:
Remote.
MUST Reside in (Idaho) Duration:
8 Month contract to convert to full time We are seeking highly skilled professionals who can provide Professional service to Medicare Advantage members while multitasking using web-based tools in a Windows environment.
Customer Service Professional will have a high school diploma or equivalent and 1 year customer service call center experience or 1 year customer service experience such as insurance, retail, banking, restaurant, hospital medical office or other experience with extensive customer service contact or equivalent combination or education and experience.
Minimum Requirements:
Successful candidates will have strong sensitivity, empathy, active listening skills and outstanding phone etiquette.
Previous Salesforce and/or Radar experience is preferred, but not required.
Government Programs related jobs, demonstrated thorough knowledge of State and Federal regulations.
Keyboarding skills of 30 wpm with 95% accuracy.
Proficient PC skills and prior experience in a PC environment.
Demonstrated knowledge of medical terminology and coding preferred Ability to apply mathematical concepts and calculations.
Ability to communicate effectively orally and in writing with understanding and ability to apply correct punctuation, spelling, grammar and proof-reading skills Demonstrated ability of strong customer-service skills, including courteous telephone etiquette Ability to make decisions and exercise good judgment in a complex and rapidly changing environment.
Ability to adapt to a fast-paced environment and learn, retain, and interpret new or evolving information, procedures, and policies and communicate them effectively.
Ability to work under stress and pressure and respond to inquiries with tact, diplomacy and patience.
Ability to work in a team environment Ability to exercise discretion on sensitive and confidential matters Demonstrate initiative in researching and resolving benefit, and eligibility issues.
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