Customer Service Representatives - Work from Home at Sutherland Global Services in Boise, Idaho, United States Are you a quick and constant learner looking for an opportunity to use your knowledge, skill and personality to support customers? Are you an active listener driven by a need to ask - and answer - questions in order to solve problems and meet goals? Do friends and family see you as a 'go-to' person who helps others to understand products and services? Join us.
We're Sutherland - certified as a Great Place To Work for the second year in a row - and we're seeking full-time, work-from-home Customer Service Representatives to provide next-level care to customers of one of our customers, a major company innovating the automotive industry.
You don't need to be a car expert to join us; instead, you'll go through a thorough training to learn how to best provide exceptional experiences for buyers, sellers and owners calling in with questions or requests for assistance.
What we offer:
+ Hourly pay starting at $15.00 + Medical, dental and vision benefits + Paid training and generous PTO (be sure to ask about our new Global Flexible Vacation Policy) + Advancement opportunities - 80% of our frontline leaders have been promoted from within + Additional pay incentives + Excellent English communication skills, both verbal and written + At least one year of experience in customer-service, help desk or technical support + Typing skills of 30+ WPM with 85% accuracy + Strong computer skills, especially proficient in Microsoft Office, Outlook and other Internet-based tools.
• High school diploma or equivalent + Full-time availability for a shift schedule between 8am-8pm EST Mon-Fri and potentially 9am-6pm EST on Saturday + Previous work at home experience is an asset.
We will provide equipment, however to work from home, you must have:
+ Excellent Internet connectivity:
+ Internet access speeds of 2 Mbps upload and 10 Mbps download - the faster the better + In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
(wireless and/or satellite Internet Service Providers are not compatible with our systems) + A quiet and distraction-free, secure place to work.
IMPORTANT NOTE:
This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.
About us:
_As a global digital transformation company, Sutherland has been helping customers transform automated custome To view full details and how to apply, please login or create a Job Seeker account
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