*
*Lead Retail Associate, Electronics Repair*
For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.
We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.
*What you will be doing:*
The *Lead Retail Associate, Electronics Repair* supports the Store Lead by overseeing inventory, conducting buybacks/RMAs, and provides training to the Back of the House team to ensure everyone is fully trained and equipped to handle all BOH functions.
*Essential Duties and Responsibilities:*
* Accountable for all repairs done in house
* Accountable for managing back of house and supervising other staff techs
* Accountable for maintaining SLAs on TAT for repairs
* Accountable for ramping new Techs to proficiency
* Ability to perform repairs on all devices
* Accountable for ensuring parts are available (ordering, receiving all POs and items)
* Account for repair bounce
* Can fill in for the Store Lead if the store Lead is away
* Perform routine inventory counts- reconciliation for all shrink and discrepancies to the store lead
* Bring experience to consistently support sales of the Connected Home product and Serve, Solve, and Sell on every customer interaction
* Ensures back of house understands the details of the Connected Home product, how to gain an understanding of the customers technology, and how to offer and sell protection/tech support solutions to customers to meet their needs
* Perform and support the achievement of personal and team goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurions Core Values
* Ensures all new process tools and procedures are rolled out for back of the house
* Ensures all BOH trainings are completed by technicians
* Ability to coach employees on a day to day basis.
* Ensure all active WOs are addressed by the end of the day.
* Accountable for all Buybacks and RMAs
* Owns BOH cleanliness
* Ensures PPE supplies are ordered and utilized
* Ensures safety standards are in place and met
* Ability to coach and sell products and services, including the Connected Home product
*Heres what youll bring to the team:*
* Communication and Superior Customer Service
* Global & Cultural Awareness
* Relationship Management
* Sales Experience Preferred
* The Lead Tech will support the Store Lead in coaching and training the technician staff
* This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and printers/scanners.
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
* While performing the duties of this job, the employee is regularly required to communicate with customers and navigate throughout the store occasionally listing large items up to 35 pounds
* This is a full-time position. Days and hours of work are Monday through Sunday, 8 a.m. to 10:00 p.m.
* No travel is expected for this position. On rare occasions, travel could occur for training purposes.
* 1 year or more of Retail supervisory experience or equivalent
* Inventory supervisory experience; inventory counts, live inventory management or equivalent
* Proficient in Microsoft Office with an emphasis on Excel
* Proficient in communicating effectively and professionally through email with clients and colleagues
* 6 months or more of smartphone repair experience or equivalent
* Outstanding customer service skills
* Excellent technical, problem solving, and analytical skills
* Exceptional organizational skills
* Strong written and oral communication skills
* Work well in a team environment
* Ability to work flexible hours, including weekends and holidays
* High school diploma or GED PREFERRED QUALIFICATIONS
*We take care of you (benefits/perks):*
* Competitive pay and benefits including health, dental, and vision
* Retirement savings plan
* Paid time off
* Continuing education support
* Ongoing training to grow your skills
*About ubreakifix*
Since its inception in 2009, ubreakifix has grown to hundreds of stores nationwide in markets across the U.S and Canada. ubreakifix has become the preeminent gadget repair company in the industry, largely due to its low-price promise and industry leading 90-day repair guarantee. ubreakifix handles everything from phones and gaming consoles, to cameras, laptops, and computers. Let the repair professionals at ubreakifix bring your electronic device back to its original look, feel and functionality all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, ubreakifix is your fast, affordable, reliable repair solution. Visit *** for more info!
United States - AL - AL - Graysville
June 28, 2024
Dollar General Fleet is now hiring Diesel Technicians in Bessemer, AL Earn $20-$27.50/Hr* - Comprehensive Benefits Package • Paid Vacation & Holidays - Company-Provided Tools Dollar General Fleet is currently hiring diesel technicians! This position ensures all trucks, trailers, and yard tractors...
United States - AL - AL - Birmingham
June 29, 2024
Uniti Med is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Birmingham, Alabama. & Requirements • Specialty: ICU - Intensive Care Unit • Discipline: RN • Start Date: 07/07/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type:...
United States - AL - AL - Mobile
April 23, 2024
Great Pay Consistent Miles • 24/7 Recruiters Available! • Earn GREAT PAY, consistent miles 24/7 support! Solo Drivers: 2,220+ Miles Per Week On Average and GREAT PAY! • Team Drivers: Up to $15,000 Sign-On Bonus/split with an average of 5,500 miles per week! Interested in a 30 days out/28 days home...
United States - AL - AL - Montgomery
April 30, 2024
TravelNurseSource is working with Host Healthcare to find a qualified Postpartum RN in Montgomery, Alabama, 36116! • Pay Information • $1,862 to $2,015 per week • About The Position • Host Healthcare is an award-winning travel healthcare company with an immediate opening for this Registered Nurse -...
United States - AL - AL - Birmingham
June 29, 2024
Ardor Health Solutions is seeking a travel nurse RN Administrative for a travel nursing job in Birmingham, Alabama. & Requirements • Specialty: Administrative • Discipline: RN • Start Date: 07/09/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel •...
United States - AL - AL - Decatur
March 25, 2024
CDL-A Teams: TOP TEAM PAY IN THE NATION & UP TO $15,000 SIGN ON BONUS/SPLIT! • Your team can average $200,000 or more! • Team Drivers: Up to $15,000 Sign-On Bonus/split with average 5,500 miles per week! Don't have a team partner? We will help you find the right partner with our TEAM match program!...
United States - AL - AL - Birmingham
June 21, 2024
Location: 312 28th St North, Birmingham, AL, 35203 • Differential: $2.00 shift differential for 2nd shift, and $3.00 for 3rd shift. • Position Summary: • This diesel technician/mechanic position at Penske is focused on providing top service to our customers who have roadside assistance needs. This...
United States - AL - AL - Red Bay
April 8, 2024
Green Logistics LLC is Hiring CDL A Local Yard Jockeys! Earn up to $21 PerHour - 2nd Shift - Must Have A Valid Class A CDL & 6 Months of CDL A Driving Experience This Position is based out of Cherokee, AL Experience With Ottawa Switchers Preferred Green Logistics is a privately-owned, asset-based...
United States - AL - AL - Birmingham
June 29, 2024
Advantis Medical is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Birmingham, Alabama. & Requirements • Specialty: ICU - Intensive Care Unit • Discipline: RN • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel Advantis...
United States - AL - AL - Dothan
June 13, 2024
TravelNurseSource is working with Host Healthcare to find a qualified OR RN in Dothan, Alabama, 36305! • Pay Information • $1,301 to $1,450 per week • About The Position • Host Healthcare is an award-winning travel healthcare company with an immediate opening for this Registered Nurse - Operating...
United States - AL - AL - Gulf Shores
June 29, 2024
PHP is seeking a travel Physical Therapist for a travel job in Gulf Shores, Alabama. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 07/22/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, days • Employment Type: Travel PHP Job ID #273006. Pay...
United States - AL - AL - Huntsville
June 29, 2024
Source Medical Staffing is seeking a travel Physical Therapist for a travel job in Huntsville, Alabama. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 07/15/2024 • Duration: 13 weeks • 32 hours per week • Shift: 8 hours, days • Employment Type: Travel • Perks: New...
United States - AL - AL - Tuscaloosa
April 23, 2024
Great Pay Consistent Miles • 24/7 Recruiters Available! • Earn GREAT PAY, consistent miles 24/7 support! Solo Drivers: 2,220+ Miles Per Week On Average and GREAT PAY! • Team Drivers: Up to $15,000 Sign-On Bonus/split with an average of 5,500 miles per week! Interested in a 30 days out/28 days home...
United States - AL - AL - Florence
March 25, 2024
CDL-A Teams: TOP TEAM PAY IN THE NATION & UP TO $15,000 SIGN ON BONUS/SPLIT! • Your team can average $200,000 or more! • Team Drivers: Up to $15,000 Sign-On Bonus/split with average 5,500 miles per week! Don't have a team partner? We will help you find the right partner with our TEAM match program!...
United States - AL - AL - Gulf Shores
June 29, 2024
Anders Group is seeking a travel Physical Therapist for a travel job in Gulf Shores, Alabama. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 07/22/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel Anders Group Job ID...
United States - AL - AL - Birmingham
April 23, 2024
Great Pay Consistent Miles • 24/7 Recruiters Available! • Earn GREAT PAY, consistent miles 24/7 support! Solo Drivers: 2,220+ Miles Per Week On Average and GREAT PAY! • Team Drivers: Up to $15,000 Sign-On Bonus/split with an average of 5,500 miles per week! Interested in a 30 days out/28 days home...
United States - AL - AL - Parrish
June 28, 2024
Dollar General Fleet is now hiring Diesel Technicians in Bessemer, AL Earn $20-$27.50/Hr* - Comprehensive Benefits Package • Paid Vacation & Holidays - Company-Provided Tools Dollar General Fleet is currently hiring diesel technicians! This position ensures all trucks, trailers, and yard tractors...
United States - AL - AL - Montgomery
June 19, 2024
1700 Ridgeway West Montgomery AL 36110 United StatesWhat's the Job? • Ready to move your career forward? As a Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You...
United States - AL - AL - Birmingham
June 29, 2024
TotalMed Staffing is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Birmingham, Alabama. & Requirements • Specialty: ICU - Intensive Care Unit • Discipline: RN • Start Date: 07/07/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment...
United States - AL - AL - Tuscaloosa
March 25, 2024
CDL-A Teams: TOP TEAM PAY IN THE NATION & UP TO $15,000 SIGN ON BONUS/SPLIT! • Your team can average $200,000 or more! • Team Drivers: Up to $15,000 Sign-On Bonus/split with average 5,500 miles per week! Don't have a team partner? We will help you find the right partner with our TEAM match program!...
United States - AL - AL - Sterrett
June 28, 2024
Dollar General Fleet is now hiring Diesel Technicians in Bessemer, AL Earn $20-$27.50/Hr* - Comprehensive Benefits Package • Paid Vacation & Holidays - Company-Provided Tools Dollar General Fleet is currently hiring diesel technicians! This position ensures all trucks, trailers, and yard tractors...
United States - AL - AL - Sipsey
June 28, 2024
Dollar General Fleet is now hiring Diesel Technicians in Bessemer, AL Earn $20-$27.50/Hr* - Comprehensive Benefits Package • Paid Vacation & Holidays - Company-Provided Tools Dollar General Fleet is currently hiring diesel technicians! This position ensures all trucks, trailers, and yard tractors...
United States - AL - AL - Mulga
June 28, 2024
Dollar General Fleet is now hiring Diesel Technicians in Bessemer, AL Earn $20-$27.50/Hr* - Comprehensive Benefits Package • Paid Vacation & Holidays - Company-Provided Tools Dollar General Fleet is currently hiring diesel technicians! This position ensures all trucks, trailers, and yard tractors...
United States - AL - AL - Madison
June 27, 2024
What's the Job? • Ready to move your career forward? As a Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in...
United States - AL - AL - Dolomite
June 28, 2024
Dollar General Fleet is now hiring Diesel Technicians in Bessemer, AL Earn $20-$27.50/Hr* - Comprehensive Benefits Package • Paid Vacation & Holidays - Company-Provided Tools Dollar General Fleet is currently hiring diesel technicians! This position ensures all trucks, trailers, and yard tractors...
Cavalier Healthcare of Trussville LLC
United States - AL - AL - Birmingham
June 27, 2024
Description: • Company overview: • Cavalier Healthcare is a leading healthcare provider in skilled nursing, rehabilitation, and long-term care arena, dedicated to delivering exceptional care, fostering unwavering commitment, and building connections within the Birmingham Metro area and its...
United States - AL - AL - Madison
June 22, 2024
What's the Job? • Ready to move your career forward? As an experienced Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their...