ServiceNow Configuration Manager
Warner Bros. Discovery
End of year initial contract
Inside IR35
Remote / UK Based
Roles & Responsibilities:
As a Configuration Manager, you will play a crucial role in ensuring the accuracy and integrity of our Configuration Management Database (CMDB) by ensuring that all Configuration Items (CIs) are effectively managed.
Your daily responsibilities will entail:
Plan, manage and control the process of managing data within the Configuration Management Database (CMDB) to ensure the accuracy and integrity in support of IT service management processes.
Conduct data quality analysis, provide recommendations to address data quality issues, and institute data management plans to provide accuracy of CI's across all classes:
Oversee and manage the operation of the SACM Data Governance Process
Oversee and manage the operation of the SACM Recertification Process
Oversee and manage the operation of the Discovery tool reconciliation process.
Manage SACM Analysts, identify, plan, schedule and monitor SACM analyst BAU duties and tasks.
Work with Change Management to identify unapproved CI changes or alterations in the environment or in the CMDB.
Assist with development of CMDB training guides and product documentation and process integration.
Work with training department to ensure that CI Data Owners have sufficient training material and are educated in the Configuration Management process.
Ensure that CI Data Owners follow the standard methods for managing the CIs they own (e.g. follow correct procedure/process to effect changes in CMDB)
Participate in Configuration Management, Change Management and Release Management process evaluations.
Act as advisor for structural changes to the CMDB.
Define and implement CI data input methodologies including external systems integrations, manual data entry, data imports and data transformation mapping, ServiceNow Discovery and other data sources to maintain the CMDB.
Define and implement access privilege process for the CMDB.
CMDB Product Management:
Leverage automated CI data tools including ServiceNow Discovery to lessen manual data entry, tedious, human error workload.
Reconcile CMDB data exceptions between CMDB, ServiceNow Discovery information, imports and other authoritative production data repositories.
Work with various stakeholders and CI data owners to ensure the quality of the CMDB data is maintained and all CIs are up to date
Work closely with Enterprise Asset Management team to ensure asset data integrity.
Manage user stories in support of new functionality or to correct noted defects.
Ensure timely story release management, working with ServiceNow platform management team and QA.
Accountability:
The Configuration Manager is accountable for the Governance, operation and day-to-day management of the Enterprise Configuration Management Process and acts as the escalation point for the business users. The Configuration Manager is accountable directly for core process deliverables.
This role is both operationally and strategically focused.
What to Bring:
A candidate aspiring to join us as a SACM Configuration Manager will confidently be able to demonstrate the following skills:
Core Skills:
Prior experience (2 to 3 years) in configuration management, asset management, or related roles.
Solid understanding of ITIL and IT service management principles.
Proficiency in using CMDB tool (ServiceNow).
Strong analytical skills with a keen eye for detail.
Excellent communication and interpersonal skills.
Ability to work effectively both independently and as part of a team.
Problem-solving mindset with the ability to identify and address data quality issues.
Basic understanding of IT infrastructure components, including hardware, software, and networking.
Basic knowledge of broadcast industry functions including the hardware, software and networking
Ability to apply solid business judgement to solve business problems within the SACM Process
Technical capability to work with the Change / Configuration Management System
High-level understanding of CI Data Owner technologies and application support processes.
Good understanding of the Information Technology Infrastructure Library (ITIL) process framework
In-depth knowledge of the Configuration Management process and how it fits with other ITSM processes in the environment.
Please apply to be considered.
United Kingdom - Weybridge
May 31, 2024
Job Location Weybridge Do you enjoy connecting with customers and building relationships? Do you want to be in the driver's seat selling global brands? Are you looking to accelerate your career with industry leading training? Then Sales at Procter & Gamble is the right place for you! P&G...
United Kingdom - Wallingford
May 31, 2024
Job Location Reading Ready to fuel the success of globally renowned brands like Gillette, Pampers, Head & Shoulders and Oral-B that millions of consumers can't live without? Ever dreamt of a career where you are fully supported by world-class training and development to progress to leadership? Our...
United Kingdom - Lichfield
June 26, 2024
My client based in Lichfield is looking for an experienced Stock Controller to join the team on a temp to perm basis for the right candidate Working Monday-Friday (shift time to be confirmed) paying between £11.50-12.50 per hour weekly pay for the first 12 weeks of assignment Key Responsibilities...
United Kingdom - Reading
May 31, 2024
Job Location Reading Procter & Gamble (P&G) owns globally recognisable brands such as Gillette, Pampers and Oral-B whose winning formulas are built around the model of innovation. We have an exciting role to join Gillette's Process and Engineering Department as a Senior Mechanical Design Engineer....
United Kingdom - Sunbury-on-Thames
June 19, 2024
Entity: Gas & Low Carbon Energy Job Family Group: Engineering Group Come and join us in Offshore Wind Engineering where we are a fast-growing business and a key part of bp's transition from an International Oil Company to Integrated Energy Company. You will join us as a Wind Turbine Engineer in the...
United Kingdom - Milton Keynes
June 20, 2024
Entity: • Customers & Products Job Family Group: • Project Management Group • Join Our Electrifying Journey at BP Pulse! Are you ready to be part of something truly exciting? BP Pulse is the UK's fastest-growing EV charging network, and we need passionate, skilled EV experts like you to help us...
United Kingdom - Cobham
May 31, 2024
Job Location Weybridge Do you enjoy connecting with customers and building relationships? Do you want to be in the driver's seat selling global brands? Are you looking to accelerate your career with industry leading training? Then Sales at Procter & Gamble is the right place for you! P&G...
United Kingdom - Greater London
June 19, 2024
Hello. • We're Haleon. • A new world-leading consumer health company. • Shaped by all who join us. • Together, we're improving everyday health for billions of people. • By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren,...
United Kingdom - Aberdeen
June 25, 2024
Entity: Production & Operations Job Family Group: Subsurface Group A career in Production & Operations is an opportunity to help shape the future of bp. As part of the team, you'll apply digital technologies and an agile approach as we transform our operating assets in pursuit of our net zero...
United Kingdom - Slough
May 31, 2024
Job Location Reading Procter & Gamble (P&G) owns globally recognisable brands such as Gillette, Pampers and Oral-B whose winning formulas are built around the model of innovation. We have an exciting role to join Gillette's Process and Engineering Department as a Senior Mechanical Design Engineer....
United Kingdom - Newbury
May 31, 2024
Job Location Reading P&G is a leading global consumer goods company whose winning brands are Procter & Gamble (P&G) is a leading global consumer goods company whose winning brands such as Gillette, Pampers and Oral-B are built around the model of innovation. Our Personal Healthcare business (Vicks,...
United Kingdom - Bracknell
May 31, 2024
Job Location Reading P&G is a leading global consumer goods company whose winning brands are Procter & Gamble (P&G) is a leading global consumer goods company whose winning brands such as Gillette, Pampers and Oral-B are built around the model of innovation. Our Personal Healthcare business (Vicks,...
United Kingdom - Gosport - Gosport - Alverstoke
June 11, 2024
Technician Build an Aviation Career You're Proud Of Build your career with integrity by working at a company that doesn't just treat you like a number. • You'll get the tools to do things right in a clean and safe work environment and the trust to fix any issue that comes your way. • Our...
United Kingdom - Slough
May 31, 2024
Job Location Reading Ready to fuel the success of globally renowned brands like Gillette, Pampers, Head & Shoulders and Oral-B that millions of consumers can't live without? Ever dreamt of a career where you are fully supported by world-class training and development to progress to leadership? Our...
United Kingdom - Basingstoke
May 31, 2024
Job Location Reading Ready to fuel the success of globally renowned brands like Gillette, Pampers, Head & Shoulders and Oral-B that millions of consumers can't live without? Ever dreamt of a career where you are fully supported by world-class training and development to progress to leadership? Our...
United Kingdom - Bracknell
May 31, 2024
Job Location Reading Ready to fuel the success of globally renowned brands like Gillette, Pampers, Head & Shoulders and Oral-B that millions of consumers can't live without? Ever dreamt of a career where you are fully supported by world-class training and development to progress to leadership? Our...
United Kingdom - Staines
May 31, 2024
Job Location Weybridge Do you enjoy connecting with customers and building relationships? Do you want to be in the driver's seat selling global brands? Are you looking to accelerate your career with industry leading training? Then Sales at Procter & Gamble is the right place for you! P&G...
United Kingdom - Berkshire
May 31, 2024
We are seeking an experienced Trade Compliance Director; EMEA - Supply chain supporting the CSL Enterprise Business. • The successful candidate will be an experienced Manager Leader, optimizing a small team located in EMEA. Responsible for the continued development and maintenance of CSL's...
United Kingdom - Portsmouth - Portsmouth - Hilsea
June 10, 2024
Technician Build an Aviation Career You're Proud Of Build your career with integrity by working at a company that doesn't just treat you like a number. • You'll get the tools to do things right in a clean and safe work environment and the trust to fix any issue that comes your way. • Our...
United Kingdom - Basingstoke
May 31, 2024
Job Location Reading P&G is a leading global consumer goods company whose winning brands are Procter & Gamble (P&G) is a leading global consumer goods company whose winning brands such as Gillette, Pampers and Oral-B are built around the model of innovation. Our Personal Healthcare business (Vicks,...
United Kingdom - Loughton
June 12, 2024
About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people's health. • We're always looking towards the future, anticipating changes in medical science and technology. The Opportunity Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of...
United Kingdom - Greater London
June 17, 2024
Hello. • We're Haleon. • A new world-leading consumer health company. • Shaped by all who join us. • Together, we're improving everyday health for billions of people. • By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren,...
United Kingdom - Greater London
June 13, 2024
Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin,...
United Kingdom - Harlow
June 4, 2024
Position: • General Ledger Accountant • • As a General Ledger Accountant, you will be involved in General Ledger controlling and reporting, compliance, tax, statutory, and multiple general accounting and reporting activities, along with a range of other financial reconciliation and control tasks as...
United Kingdom - Harrogate
June 25, 2024
Position: • Sales Engineer NetApp • Arrow's Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement...
United Kingdom - Wallingford
May 31, 2024
Job Location Reading Procter & Gamble (P&G) owns globally recognisable brands such as Gillette, Pampers and Oral-B whose winning formulas are built around the model of innovation. We have an exciting role to join Gillette's Process and Engineering Department as a Senior Mechanical Design Engineer....
United Kingdom - Reading
June 26, 2024
Job Family Group: Research & Technology Group Key Accountabilities • Conducting and developing tests either to standard specifications or for differentiation testing. • Designing, developing, and commissioning new installations and ensuring they are carried out to safety and quality standards. •...