Client Manager

Job Title:

Client Manager



Introduction

Dentsu is the network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity.

Carat is an important part of our world-class offering - an award-winning media, content and branding agency that uses its peerless understanding of the passions, motivations, and behaviours of real people to bring brands and their customers together. Carat is privileged to work with some of the most eminent companies in the world.

We're hiring for a Client Manager as part of our Carat London hub for one of our biggest clients.

Purpose of the Role

As Client Manager you'll work in the EU market planning team briefing local markets and the central buying teams on the central strategy and ensure that strategy is reflected in the plans that are built. Working closely with Comms Planner, Strategy Director and Market Planning Account Director, you will ensure strategy is delivered in the media plans.

You'll work in collaboration with the Central Media team and deliver strong client service, ensuring masterplans and the central reporting system is up to date, supporting the Account Director on mid campaign optimisation calls.

Key Responsibilities

Support the delivery of multiple workstreams to meet client expectations through effective mobilisation of the dentsu resources and people at all times.

Support the delivery of new ways of working within the teams, ensuring that process is being adhered to (huddles, information centres, standard and operating procedures etc.)

Support the delivery of outstanding client service for your central and/or local clients and working with the Client Partner, Client Director and Digital Director to deliver according to appropriate contact strategy and client service plan.

Manage Client requirements across the network, responding in a timely and accurate manner to client requests for information, working seamlessly with internal stakeholders and colleagues across the network in order to deal with their requests.

Management and mobilisation of Carat network / OpCos around client, responsible for ensuring delivery in a timely accurate fashion, demonstrating the ability to cultivate strong relationships across local markets/OpCos to ensure that work is delivered on time and to high quality

Work with the Operations Director to ensure the finance process is smooth and error-free, obtain POs in an accurate and timely manner, the PO tracker is kept up to date and that all spend commitments are adhered to by the media teams. Ensure that total invoice amounts are checked within budget at month end.

Qualifications + Skills

Solid experience in an Account Management role within the media & advertising industry with experience managing markets across Europe.

Strong marketing, media and communications concepts, models, skills, practices, tools, frameworks, etc.

Holistic view of Bought, Owned and Earned (BOE) media with a good understanding of media concepts and propositions.

Project management skills; able to draw up plans for delivery of work to deadlines and with all milestones plotted; follows up key deliverables to ensure timely delivery and heads off any risk to this with proactive checking in.

Great relationship building skills, acts proactively to create regular contact opportunities; shares information, experience and insight with client to build trust and mutual respect; aims to attain position of trusted advisor to client.

Strategic thinking, can think out of the box in reference to presenting innovative solutions to client challenges with the ability to analyse numerical data and pull out reasonable and rational conclusions to underpin innovative strategic plan.

Excellent communicator: verbal, written, presentation, listening skills with internal and external stakeholders across all levels.

What we offer

This is a permanent role. The team is based in our London office but operates under flexible working arrangements. The team are currently in the office two days per week, on Wednesdays and Thursdays.

As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

We are happy to discuss flexible and agile approaches to working for all our roles - we can't promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

About dentsu

Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo, Japan and our 65,000 employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.

Diversity, equity, and inclusion sits at the heart of our Social Impact strategy - our fully integrated sustainability strategy which includes our ambition to build a fair and more equal society, where everyone is equipped to thrive.

Location:

London

Brand:

Carat

Time Type:

Full time

Contract Type:

Permanent